<p>Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.</p> <p>As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.</p> <p>The Senior Specialist, AR Operations plays a critical role in supporting the Supervisor, Accounting Operations in the daily management, execution, and continuous improvement of all Accounts Receivable (AR) activities. This position is responsible for ensuring the accurate and timely processing of cash application, account reconciliation, customer communication, issue resolution, batch posting, and operational reporting across multiple lines of business, including retail, commercial, glass and fleet accounts.</p> <p>The Senior Specialist serves as a key resource and subject matter expert for the AR team-providing guidance, training, and hands-on support in resolving complex account issues, maintaining strong internal controls, and upholding departmental standards for customer service and financial integrity. This role partners closely with Stores, Billing, Sales, Accounting, and other cross-functional teams to investigate discrepancies, support national account reconciliations, reduce outstanding receivables, and streamline end-to-end AR workflows. In addition, the Senior Specialist proactively identifies process gaps, performs root-cause analysis on recurring issues, and recommends or implements solutions that enhance accuracy, operational efficiency, and compliance.</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li>Reviews AR batches for posting, ensuring proper coding, approvals, documentation, and adherence to internal controls and company policies. </li><li>Oversees and performs daily cash application, including checks, ACH, wires, and credit card payments across retail, commercial, glass and fleet accounts. </li><li>Reconciles daily accounts receivable activity with POS details and Sound Billing data; investigates and resolves any discrepancies. </li><li>Manages unallocated payments, billing errors, short pays, and chargebacks in partnership with Sound Billing and store personnel. </li><li>Supports national and key account reconciliation efforts, including intercompany elimination processes. </li><li>Maintains customer accounts, including account setup, credit limit review, and credit increase approvals. </li><li>Monitors AR aging, identifies at-risk accounts, and supports or leads collection efforts as needed. </li><li>Ensures the tax exemption certificate database is maintained accurately, completely, and compliantly. </li><li>Conducts root-cause analysis on recurring payment discrepancies and implements corrective actions in partnership with stores, Billing, and Accounting. </li><li>Acts as the escalation point for store issues, customer concerns, payment discrepancies, and account research. </li><li>Trains new and existing AR team members on processes, systems, and customer service expectations. </li><li>Maintains and enhances AR operational reports, and system workflows to support data accuracy and departmental decision-making. </li><li>Partners with management on SOP development, process improvements, and department-wide enhancements. </li><li>Assists with month-end closing activities, reporting, audit support, and ad-hoc management requests. </li><li>Promotes a collaborative, positive team environment aligned with Tire Discounters' core values. </li><li>Performs other duties, projects, and responsibilities as assigned by the AR Manager or other senior leaders. </li></ul> <p>KNOWLEDGE, SKILLS, AND ABILITIES</p> <ul> <li>Strong understanding of GAAP and established AR/cash application practices. </li><li>Excellent written and verbal communication skills to interact effectively with stores, customers, and internal departments. </li><li>Proven ability to research, analyze, and resolve complex account issues. </li><li>Strong critical thinking, negotiation and conflict-resolution skills to resolve disputes or payment discrepancies. </li><li>Exceptional organizational skills with the ability to manage multiple priorities and deadlines. </li><li>Ability to lead, train, mentor, and motivate team members. </li><li>Demonstrated sense of urgency with the ability to respond quickly to internal and external customer needs. </li><li>Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy and attention to detail. </li><li>Commitment to delivering exceptional customer service to internal and external stakeholders. </li><li>Ability to handle confidential financial information with professionalism and integrity. </li><li>strong analytical skills, sound judgment, and the ability to work independently while collaborating closely with cross-functional partners. </li><li>Proficiency in Microsoft Office, especially Excel; familiarity with POS and ERP systems. Experience with Sound Billing is a plus. </li></ul> <p>EDUCATION AND WORK EXPERIENCE</p> <ul> <li>Associate's degree in Accounting, Finance, or Business required, Bachelor's degree a plus. Equivalent relevant experience will be considered in lieu of a degree. </li><li>Minimum 3 years of accounts receivable or related financial experience required. </li><li>Leadership or team lead experience is strongly preferred. </li><li>Experience with cash application, account reconciliation, billing, or collections required. </li><li>Experience in automotive, retail, or multi-location operations is highly beneficial. </li><li>Cross-functional accounting experience is highly beneficial. </li></ul> <p>PHYSICAL DEMANDS</p> <ul> <li>Work performed in an office environment. </li><li>Routinely uses standard office equipment such as computers, phones, and photocopiers. </li><li>Regularly required to talk, hear, stand, walk, use hands and fingers, and handle documents. </li><li>May be required to lift or carry items weighing up to 25-30 lbs. </li></ul>