<p>Akkodis is seeking a Support Executive for a Contract with a client in San Francisco, CA. The candidate must have solid hands-on experience in GenX CPQ L1-L2 support to troubleshoot quote-to-cash issues and maintain existing Salesforce CPQ implementations.</p> <p>Rate Range: $56/hour to $64/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.</p> <p>Support Executive job responsibilities include:</p> <ul> <li> <p>Troubleshoot quote to cash issues including product bundle errors, pricing discrepancies, and quote template problems.</p> </li><li> <p>Manage user access, basic configuration changes, and CPQ navigation support for day-to-day operations.</p> </li><li> <p>Identify system errors during quote generation or configuration and escalate complex cases to L2/L3 when needed.</p> </li><li> <p>Support contracting and renewal processes by resolving issues related to contract activation and auto renewals.</p> </li><li> <p>Assist users with product features, configuration attributes, and pricing options to ensure accurate quote creation.</p> </li><li> <p>Handle ticket management activities including timely resolution of user queries and proper documentation of escalated issues.</p> </li></ul> <p>Required Qualifications:</p> <ul> <li> <p>Bachelor's degree in computer science, Information Technology, or a related field.</p> </li><li> <p>6-8 years of experience supporting CPQ systems (L1/L2).</p> </li><li> <p>Strong hands-on knowledge of GenX CPQ processes including product bundles, pricing, and configuration troubleshooting.</p> </li><li> <p>Ability to manage user access, resolve quote-to-cash issues, and escalate complex technical cases to higher support tiers.</p> </li></ul> <p>If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vikas.Tomar@akkodisgroup.com.</p> <p>Pay Details: $56.00 to $64.00 per hour</p> <p>Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.</p> <p>Equal Opportunity Employer/Veterans/Disabled</p> <p>Military connected talent encouraged to apply</p> <p>To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy</p> <p>The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:</p> <ul> <li>The California Fair Chance Act </li><li>Los Angeles City Fair Chance Ordinance </li><li>Los Angeles County Fair Chance Ordinance for Employers </li><li>San Francisco Fair Chance Ordinance </li></ul> <p>Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</p>