<p>Front of House Team Leader</p> <p>Chick-fil-A - New Bern Avenue (Raleigh, NC)</p> <p>At Chick-fil-A New Bern Avenue, we do not aim for average.</p> <p>We pursue operational excellence, disciplined execution, and remarkable hospitality every single day.</p> <p>We believe in being a lighthouse to our community - and that requires leaders who are steady, focused, and unwilling to compromise standards.</p> <p>We are seeking a Front of House Team Leader who thrives on accountability, moves with urgency, develops others intentionally, and refuses to let the standard slip.</p> <p>This is not a position for someone looking to "help out."</p> <p>This is for someone ready to own results and lead from the front.</p> <p>Position Overview</p> <p>The Front of House Team Leader is responsible for protecting the guest experience, driving shift performance, and holding the team to excellence in speed, accuracy, and hospitality.</p> <p>You will lead shifts, coach in real time, solve problems quickly, and ensure systems are followed - even when it's busy, stressful, or uncomfortable.</p> <p>You are not just managing people.</p> <p>You are building leaders and protecting the culture.</p> <p>Performance Expectations</p> <p>You will be held accountable for:</p> <ul> <li>Speed of service targets </li><li>Order accuracy standards </li><li>Guest satisfaction and recovery </li><li>Cleanliness and brand presentation </li><li>Team positioning and labor awareness </li><li>Energy and morale on every shift </li></ul> <p>When performance dips, you address it immediately.</p> <p>When standards slip, you correct them respectfully and firmly.</p> <p>Key Responsibilities</p> <p>Shift Ownership</p> <ul> <li>Lead high-volume shifts with clarity and urgency </li><li>Make decisive calls during peak hours </li><li>Adjust labor and positioning based on real-time demand </li><li>Maintain control of the floor at all times </li></ul> <p>Guest Experience Protection</p> <ul> <li>Ensure every guest receives fast, accurate, and remarkable service </li><li>Resolve guest concerns immediately and professionally </li><li>Model eye contact, smile, tone, and hospitality standards without exception </li></ul> <p>Team Accountability & Development</p> <ul> <li>Coach in the moment - not days later </li><li>Hold team members accountable to expectations </li><li>Identify weak spots and retrain immediately </li><li>Develop future leaders with intentional growth conversations </li><li>Set the emotional tone for the shift </li></ul> <p>Qualifications</p> <ul> <li>1-2+ years of restaurant or hospitality experience </li><li>Previous leadership or shift leadership experience strongly preferred </li><li>Demonstrated ability to manage people under pressure </li><li>Strong communication skills and confidence in giving direction </li><li>Proven track record of reliability and follow-through </li><li>Comfortable having hard conversations when necessary </li></ul> <p>Non-Negotiable Requirements</p> <ul> <li>Must be 18+ </li><li>Open availability including early mornings, late evenings, Saturdays, and holidays </li><li>Physically able to stand for 8+ hours and move with urgency </li><li>Willing to work in all Front of House positions </li><li>Commitment to protecting Chick-fil-A brand standards at all times </li></ul> <p>Who Thrives in This Role</p> <ul> <li>Leaders who expect excellence from themselves first </li><li>Individuals who move quickly and think clearly </li><li>Those who are coachable and eager to grow </li><li>People who care deeply about developing others </li><li>Leaders who understand that influence is earned through consistency </li></ul> <p>Growth Opportunity</p> <p>At Chick-fil-A New Bern Avenue, leadership is earned through performance and stewardship.</p> <p>This role can lead to:</p> <ul> <li>Director-level leadership </li><li>Operational oversight opportunities </li><li>Expanded responsibility and influence </li><li>Long-term career growth within Chick-fil-A </li></ul> <p>Why This Role Matters</p> <p>We cannot be a lighthouse to our community if our standards flicker.</p> <p>As a Front of House Team Leader, you help ensure:</p> <ul> <li>Guests feel cared for </li><li>Systems run efficiently </li><li>Team members grow </li><li>Excellence is the norm - not the exception </li></ul> <p>If you are ready to lead with discipline, urgency, and ownership - we are ready to meet you.</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>