<p>Plumbing Careers at Benjamin Franklin Plumbing</p> <p>Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.</p> <p>JOB SUMMARY</p> <p>This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.</p> <p>JOB DUTIES</p> <ul> <li>Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company </li><li>Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not </li><li>Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time </li><li>Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window </li><li>Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls </li></ul> <p>MINIMUM REQUIREMENTS</p> <ul> <li>High school diploma or equivalent required </li><li>Above-average verbal and telephone communication skills are essential </li><li>Must have good computer software skills </li><li>Prior customer service experience preferred </li></ul> <p>Compensación: $15.00 - $18.00 per hour</p>