<p>Job Summary</p> <p>Serves as the primary IT liaison for an application area, aligning technology with institutional needs. Leads stakeholder meetings to set priorities, manage expectations, and drive improvements. Actively contributes to Cleveland State Universities (CSU's) Cloud ERP solutions transition strategy. Leads cross-functional collaboration with departments to evaluate, re-engineer, and optimize business processes, ensuring alignment with institutional goals and best practices. Executes advanced system configurations and integrations to enhance performance, security, and interoperability. Leads and executes complex enterprise application projects. Diagnoses and resolves advanced technical issues, analyzing cross-system integrations, security, and performance bottlenecks. Manages stakeholder engagements by gathering and analyzing requirements, translating business needs into actionable technology solutions, and ensuring the effective implementation of enterprise systems. Translates complex technical concepts for non-technical audiences. Performs other functionally related duties as assigned.</p> <p>Minimum Qualifications</p> <ul> <li>Bachelor's degree preferably in computer science or related field. </li><li>Five (5) years of experience supporting enterprise applications, including system analysis, testing, and configuration. </li><li>Three (3) years of experience with project coordination, report development tools or relational database programming. </li><li>Experience in leadership, change management or driving adoption of new technologies and processes. </li><li>Demonstrated analytical, organizational, and problem-solving skills. </li><li>Related work experience may be substituted for education requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and nine (9) years of related work experience can be eligible to apply. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Master's degree preferably in Computer Science, Business, or a related field. </li><li>Hands-on experience with Cloud ERP systems (such as Workday, Oracle Cloud), including participation in implementations, upgrades, or ongoing support. </li><li>Experience in system integration and configuration of Cloud ERP solutions. </li><li>Experience working with Human Resources, Finance, Identity and Access Management, General Administration, Data Warehouse Design or Student Administration. </li><li>Experience delivering training and creating user documentation tailored to non-technical audiences. </li><li>Experience with related systems such as Blackboard, PaymentWorks, Stellic, GitLab, Azure Active Directory, or Terra Dotta. </li></ul>