<p>Patient Services Representative</p> <p>Location:</p> <p>Highpoint Women's Health with Ascension Saint Thomas</p> <p>Schedule:</p> <p>This is a full-time position.</p> <p>Monday through Friday from 8am to 5pm.</p> <p>Your experience matters</p> <p>Highpoint Health-Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Services Representative joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.</p> <p>How you'll contribute</p> <p>A Patient Services Representative who excels in this role:</p> <ul> <li> <p>Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).</p> </li><li> <p>Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.</p> </li><li> <p>Collects and posts co-pays, deductibles, and past due patient balances at the time of service.</p> </li><li> <p>Processes all insurance referrals and/or pre-certifications.</p> </li><li> <p>Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.</p> </li><li> <p>Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.</p> </li><li> <p>Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.</p> </li><li> <p>Greets visitors and communicates with patients and providers.</p> </li><li> <p>Checks patients in and completes the intake process to include insurance verification and updating demographic information.</p> </li><li> <p>Organizes and sets up appointments for some of the providers as needed.</p> </li><li> <p>Follows up on special function needs.</p> </li><li> <p>Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.</p> </li><li> <p>Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.</p> </li><li> <p>Performs other duties as assigned</p> </li></ul> <p>Why join us</p> <p>We believe that investing in our employees is the first step to providing excellent patient</p> <p>care. In addition to your base compensation, this position also offers:</p> <ul> <li>Comprehensive Benefits: Multiple levels of medical, dental and vision coverage - </li></ul> <p>with medical plans starting at just $10 per pay period - tailored benefit options for</p> <p>part-time and PRN employees, and more.</p> <ul> <li>Financial Protection & PTO: Life, accident, critical illness, hospital indemnity </li></ul> <p>insurance, short- and long-term disability, paid family leave and paid time off.</p> <ul> <li>Financial & Career Growth: Higher education and certification tuition assistance, </li></ul> <p>loan assistance and 401(k) retirement package and company match.</p> <ul> <li>Employee Well-being: Mental, physical, and financial wellness programs (free gym </li></ul> <p>memberships, virtual care appointments, mental health services and discount</p> <p>programs).</p> <ul> <li>Professional Development: Ongoing learning and career advancement </li></ul> <p>opportunities.</p> <p>What we're looking for</p> <p>The ideal applicant for this role will be able to work in a stressful environment with minimal supervision. They will possess critical thinking skills and exercise decisive judgment. Additional requirements include:</p> <ul> <li> <p>High school diploma or the equivalent is required.</p> </li><li> <p>Two years of medical office experience is preferred.</p> </li><li> <p>Experience working with medical records is preferred.</p> </li></ul> <p>EEOC Statement</p> <p>"Highpoint Health-Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health-Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."</p>