<p>PURPOSE OF POSITION:</p> <ul> <li>The Grocery Clerk is responsible for assisting and servicing customers in the Grocery </li></ul> <p>department. He/she must have excellent customer service skills, as they may work one</p> <p>on one with customers in the store. He/she is responsible for following the customer</p> <p>satisfaction behaviors, to include being friendly, responsive, knowledgeable and</p> <p>passionate. He/she stocks and replenishes the Grocery shelves, Health & Beauty Care,</p> <p>Dairy and Frozen Foods cases and other miscellaneous areas. This includes the use of</p> <p>wheeled carts and/or pallet jacks to transport product from the backroom and</p> <p>cooler/freezer areas to the sales floor. He/she is responsible for pricing and rotation of</p> <p>product when necessary. Grocery clerks also unload trailer deliveries. He/she must</p> <p>maintain the Grocery area in a clean/sanitary and visually appealing manner.</p> <p>ORGANIZATIONAL RELATIONSHIPS:</p> <ul> <li>This position reports to: Grocery Manager, Assistant Grocery Manager </li><li>Position(s)that report directly to this position: Full time clerks may supervise, train, and </li></ul> <p>develop part time clerks when assigned.</p> <p>ESSENTIAL JOB FUNCTIONS:</p> <ul> <li>Work in a courteous manner in a fast paced multi functional environment alone or with </li></ul> <p>other people.</p> <ul> <li>Assist in increasing sales by utilizing the five steps of retail selling - Connect with the </li></ul> <p>customer; qualify the customer; present solutions; closing the sale and create a customer</p> <p>for life.</p> <ul> <li>Reading and completing an assignment sheet upon which the amount of product stocked </li></ul> <p>each shift is recorded by the clerk. Other duties performed must be recorded as well.</p> <ul> <li>Load and unload product weighing up to 60 lbs. from pallets stacked to a height of 6 feet. </li><li>Pull pallets weighing several hundred pounds from trailers into backroom areas and/or </li></ul> <p>onto sales floor.</p> <ul> <li>Lift and load 5-60 lb cases onto stock carts and push or pull large carts to stocking area. </li><li>Open boxes and other containers with the use of a box cutter when appropriate. </li><li>Manually remove product from cartons and replenish Grocery shelves and/or refrigerated </li></ul> <p>cases with product on a continuous basis. The continuous stocking of shelves requires</p> <p>significant repetitive motion as well as reaching above the shoulders for upper shelves</p> <p>and bending and/or stooping to reach lower shelves.</p> <ul> <li>Must work quickly and carefully while stocking items at a reasonable expectancy (R/E). </li><li>Visually identify product and read display signs including shelf tags. </li><li>Break down boxes (flatten) and transport to storage area. </li></ul> <p>JOB DESCRIPTION</p> <p>Revised November 2009</p> <p>ESSENTIAL JOB FUNCTIONS (CONT'D):</p> <ul> <li>Read display information and other documents (bulletins, etc.) when necessary. </li><li>Work in a moderate/cool/cold environment. </li><li>Visually identify and remove poor quality/outdated product from counters. </li><li>Interact and communicate with others in a courteous and professional manner including </li></ul> <p>greeting and thanking customers.</p> <ul> <li>Deal with some potentially difficult situations (such as dissatisfied customers). </li></ul> <p>ADDITIONAL JOB FUNCTIONS:</p> <ul> <li>Place broken down cardboard into cardboard baler (must be at least 18 years old). </li><li>Making bales of cardboard which involves the wrapping and twisting of heavy gauge </li></ul> <p>wires to hold the bale together (must be at least 18 years old).</p> <ul> <li>Ordering product with the use of hand held computerized devices. </li><li>Writing amount of backroom stock and affix to shelf when required. </li><li>Lift and load product weighing up to 70 lbs. </li><li>Sweep, clean up, and mop areas as assigned by supervisor. </li><li>Clean display cases, shelving and fill supplies when needed. </li><li>Taking verbal orders over the telephone and writing down pertinent information. </li><li>Other duties as assigned. </li></ul> <p>ASSIGNMENT, REVIEW, AND APPROVAL OF WORK:</p> <ul> <li>The Grocery Manager or Asst. Grocery Manager generally assigns the work. </li><li>Grocery clerk should review and get approval from his/her supervisor prior to performing </li></ul> <p>any work that was not previously assigned.</p> <ul> <li>The Grocery Manager generally prepares work schedules on a weekly basis. </li><li>Time off requests should be made directly to the Grocery Manager within the appropriate </li></ul> <p>time constraints as dictated by the individual manager's preference.</p> <p>RESPONSIBILITY AND DECISION MAKING AUTHORITY:</p> <ul> <li>Grocery clerks are responsible to respond to customer requests and provide good </li></ul> <p>customer service.</p> <ul> <li>Grocery clerks should have a good knowledge of product location within the department. </li><li>Grocery clerks are not to leave their assignment without notifying the supervisor on duty. </li><li>Grocery clerks are responsible for knowing and understanding all Grocery specific </li></ul> <p>policies and procedures.</p> <ul> <li>Responsible for performing their work in a safe and ergonomically correct manner. </li><li>Any unsafe working conditions must be reported to the supervisor on duty immediately. </li></ul> <p>RELATIONS WITH OTHERS:</p> <ul> <li>Must be able to relate to the following in a courteous and professional manner: </li></ul> <p>o Customers</p> <p>o Supervisors</p> <p>o Co-workers</p> <p>o Store Management</p> <p>o Vendors</p> <p>o Other people with whom they have contact while on duty</p> <p>JOB DESCRIPTION</p> <p>Revised November 2009</p> <p>KNOWLEDGE AND BACKGROUND REQUIRED:</p> <ul> <li>Must be at least 16 years old. </li><li>If under 18 years old, a work permit or educational certificate may be required. </li><li>Must be over 18 to perform some functions within the department. </li><li>Excellent customer service skills. </li><li>On the job training is provided. </li></ul> <p>KNOWLEDGE AND BACKGROUND DESIRED:</p> <ul> <li>Prior stocking experience. </li><li>Ability to work quickly and accurately. </li><li>High school graduate or currently enrolled in school. </li></ul> <p>WORKING CONDITIONS:</p> <ul> <li>Stores are usually open 7 days a week. </li><li>Part time associates usually work between 8 and 36 hours a week. </li><li>Full time associates usually work 40 hours a week. </li><li>Grocery clerk requires the performance of repetitive tasks. </li><li>Grocery clerk requires significant lifting and carrying of product. </li><li>Retail store conditions are generally dry with moderate temperature. </li><li>Grocery back room conditions are generally moderate. </li><li>Cooler conditions may be wet or dry, and usually cold. </li><li>Freezer conditions are usually very cold. </li><li>Associates in the Grocery are usually scheduled according to peak stocking times. </li></ul> <p>GENERAL:</p> <ul> <li>This may be a part time or full time position. </li><li>This is considered an entry-level position. </li><li>Food safety awareness is required in this position. </li></ul> <p>MISCELLANEOUS:</p> <ul> <li>It is important to understand that all Grocery clerks must have the ability to deal with </li></ul> <p>some potentially difficult situations (such as dissatisfied customers) to perform this</p> <p>position in a satisfactory manner.</p> <p>This position and job description are subject to change, with or without notice. The inclusion of specific duties and</p> <p>responsibilities in this job description is not intended to exclude other duties and responsibilities: From time to time</p> <p>the associate may be assigned duties and/or responsibilities in addition to or different than those set forth above.</p> <p>This job description, alone or considered together with other written or verbal statements of the Company or its</p> <p>representatives, is not a contract of employment, nor does it change the at-will status of any associate of Shaw's</p> <p>Supermarkets, Inc.</p>