<p>The Medical Practice Manager is responsible for the day-to-day operations of MyCare Health Center site(s), ensuring the delivery of high-quality, patient-centered care. This role provides leadership, operational oversight, and staff supervision in alignment with the health center's mission, values, and regulatory obligations as a Federally Qualified Health Center (FQHC). The Manager ensures efficient clinical workflows, compliance with federal and state regulations, strong patient experience, staff competency, financial stewardship, and achievement of operational goals.</p> <p>SPECIFIC DUTIES AND JOB FUNCTIONS:</p> <p>Operational Leadership & Oversight</p> <ul> <li>Oversees day-to-day clinic operations to ensure efficient, safe, and high-quality service delivery. </li><li>Implements and monitors workflows that support productivity, access to care, and high patient satisfaction. </li><li>Ensures adherence to organizational policies, clinical protocols, and FQHC requirements (UDS, HRSA compliance, and PCMH standards). </li><li>Monitors clinic performance metrics, including patient flow, no-show rates, provider productivity, and documentation timeliness. </li></ul> <p>Staff Supervision & Development</p> <ul> <li>Supervises clinical support and front office staff, including Medical Assistants, Front Desk Receptionists, Transportation Drivers, and other assigned personnel. </li><li>Completes performance evaluations, coaching, corrective actions, and staff development plans. </li><li>Collaborates with Human Resources staff to effectively recruit, hire, and onboard qualified candidates for open positions. </li><li>Ensures staff training in areas such as workflows, documentation requirements, safety, infection control, and patient-centered service standards. </li><li>Promotes a culture of teamwork, professional growth, and accountability. </li></ul> <p>Quality, Compliance & Safety</p> <ul> <li>Enforces compliance with federal, state, and local regulations, including HIPAA, OSHA, CLIA, and HRSA guidelines. </li><li>Supports quality improvement activities and participates in QI committees or projects. </li><li>Promotes value-based care initiatives and population health management. </li><li>Ensures proper documentation, reporting, and follow-up for incidents, safety issues, and patient concerns. </li><li>Helps prepare for regulatory audits, accreditation surveys, and internal compliance reviews. </li></ul> <p>Patient Experience & Community Focus</p> <ul> <li>Ensures a respectful, culturally competent, and trauma-informed environment for patients. </li><li>Resolves escalated patient concerns and works to improve the patient experience. </li><li>Supports access initiatives such as outreach scheduling, sliding fee scale education, and streamlined registration processes. </li><li>Fills in to cover position vacancies as needed/applicable. </li></ul> <p>Financial & Administrative Responsibilities</p> <ul> <li>Oversees inventory, purchasing, equipment maintenance, and supply management. </li><li>Supports billing by ensuring accurate registration, coding documentation, and encounter completion by providers and support staff. </li><li>Contributes to budget planning and monitors operational expenses for efficiency. </li><li>Works with billing staff to address claim rejections, documentation issues, or registration errors. </li></ul> <p>Collaboration & Communication</p> <ul> <li>Collaborates closely with the COO, Chief Medical Officer, Nursing leadership, Billing, HR, Integrated Health, Quality and Compliance, and other departments. </li><li>Participates in leadership meetings and contributes to organization-wide initiatives. </li><li>Provides regular operational reports to the COO or leadership team. </li></ul> <p>QUALIFICATIONS</p> <p>Education & Experience</p> <ul> <li>Associate's or Bachelor's degree in Healthcare Administration, Business, or related field preferred. </li><li>3-5 years of supervisory experience in a medical clinic or healthcare environment (FQHC or community health center experience preferred). </li><li>Knowledge of ambulatory care operations, medical terminology, and healthcare regulations. </li></ul> <p>Knowledge, Skills & Abilities</p> <ul> <li>Strong leadership and team-building abilities. </li><li>Excellent communication, conflict resolution, and customer service skills. </li><li>Knowledge and experience with EHR systems. </li><li>Understanding of UDS reporting, PCMH requirements, and quality improvement processes. </li><li>Strong organizational skills and ability to multitask in a fast-paced environment. </li><li>Ability to interpret and enforce policies, workflows, and performance expectations. </li><li>Proficiency with Microsoft Office Suite and general office technology. </li><li>Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. </li><li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. </li></ul> <p>Licenses/Certifications</p> <ul> <li>Certified Medical Assistant preferred. </li><li>CPR/BLS certification required. </li></ul> <p>PHYSICAL DEMANDS</p> <ul> <li>Regularly required to walk, stand, communicate, and use hands for clerical and clinical support tasks. </li><li>Occasionally required to sit, stoop, kneel, or crouch. </li><li>Occasionally must lift and/or move up to 20 pounds. </li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. </li></ul> <p>WORK ENVIRONMENT</p> <ul> <li>Clinic-based environment with moderate noise. </li><li>OSHA Exposure Category B: May involve possible exposure to blood or body fluids. </li><li>Requires flexibility in schedule to meet operational needs. </li></ul>