<p>SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.</p> <p>ESSENTIAL FUNCTIONS:</p> <ul> <li>Monitor the operation in accordance with policies and procedures. </li><li>Train and coach team members in conjunction with supervisor. </li><li>Responsible for shift schedule to include, work station assignments/rotations with supervisor. </li><li>Coordinate production startups, shutdowns, and changeovers with supervisor. </li><li>Responsible to meet shift goals. </li><li>Responsible for quality control. </li><li>Make adjustments as necessary during shift to maintain compliance within specifications. </li><li>Operate within standard operating procedures (SOPs). </li><li>Communicate with Supervisor. </li><li>Ensure a clean and safe work environment. </li><li>Complete shift paperwork. </li><li>Assist in assigned department as necessary. </li><li>Other duties as assigned. </li></ul> <p>QUALIFICATIONS REQUIRED:</p> <ul> <li>Strong reading, writing, and arithmetic skills required. </li><li>Computer literate with the ability to learn customer service software applications. </li><li>Duties require professional verbal and written communication skills </li><li>Ability to type 30 wpm. </li><li>Work requires willingness to work a flexible schedule including days, nights, holidays and weekends. </li></ul> <p>QUALIFICATION</p> <ul> <li>High school diploma or equivalent. </li></ul> <p>IND</p>