<p>Position Title: Operations/Conversions Supervisor</p> <p>Department: Operations</p> <p>Reports To: Operations Management</p> <p>FSLA Status: Non-Exempt/Part- Time Hourly</p> <p>Union Code:</p> <p>Minimum Pay Rate: $28.50</p> <p>Maximum Pay Rate: $28.50</p> <p>Join Our Team at Barclays Center!</p> <p>Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center!</p> <p>At Barclays Center, we're more than just a venue - we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.</p> <p>If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.</p> <p>Our Company Values</p> <p>We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.</p> <p>JOB SUMMARY:</p> <p>The Part-time Conversions Supervisor at Barclays Center plays a key role in the seamless transition of all event setups and breakdowns as well as the overall well-being of the facility. This position will primarily work overnight shifts although these shifts will vary based on events. The Part-time Conversions Supervisor is expected to assist Operations Management in arena conversions by supervising all full-time and part-time union staff, including the completion of maintenance on dark days. This position will report directly to Operations Management and will support the highest level of operational efficiency.</p> <p>Key Attributes for Success</p> <p>To excel in this role, candidates must express a genuine passion for problem solving, a keen attention to detail, effective communication skills, a general knowledge of the conversions process as well as maintaining a positive work environment. Joining our team promises not only a fulfilling experience but also an opportunity to grow and contribute to Barclays Center's operational excellence.</p> <p>Operational Excellence:</p> <ul> <li>Ensures all event conversions are executed accurately and are completed in a safe, efficient, and timely matter. </li><li>Demonstrates passion, diligence, and integrity while maintaining a high standard of safety and quality. </li></ul> <p>Strong Teamwork Abilities:</p> <ul> <li>Creates and encourages a motivated and well-respected team culture across union and non-union staff. </li><li>Integrates efficiently with NBA/WNBA teams, event promoters, and internal departments to accomplish shared goals. </li><li>Navigates stakeholder dynamics with procession and professionalism to ensure smooth operations. </li></ul> <p>Adaptability:</p> <ul> <li>Committed to working 150+ active arena conversions annually including weekends and holidays to maximize an extraordinary guest experience. </li><li>Able to successfully navigate unexpected challenges with calmness, flexibility, and a solution-oriented perspective. </li><li>Flourishes in a quick pace environment and can adjust to changing needs and requests to maintain efficient and seamless operations of events. </li></ul> <p>Endurance Beyond the Norm:</p> <ul> <li>Willing to work long hours when needed which include overnight and early morning shifts. </li><li>Being resilient to event needs and changes. </li></ul> <p>Proactive Problem-Solving:</p> <ul> <li>Proactive and takes initiative to resolve all operational issues that may arise. </li><li>Leads professionally and remains calm under pressure. </li></ul> <p>Meticulous Attention to Detail:</p> <ul> <li>Ensures that all aspects of conversions are executed accurately to the highest standards and procedures. </li><li>Maintains a strong focus on precision and takes pride in the quality of all conversions and maintenance of all in-house equipment. </li></ul> <p>ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do</p> <ul> <li>Oversees arena setup and breakdown for games, concerts, and special events. </li><li>Ensures timely conversions between event types (e.g., basketball to concert mode). </li><li>Supervises union conversion staff performing physical work (e.g., moving retractable seating, setting up stages, deploying signage). </li><li>Conducts pre- and post-event walkthroughs to ensure all systems and spaces meet quality standards. </li><li>Identifies and reports maintenance issues and coordinates with trades or engineering for resolution. </li><li>Helps maintain operational equipment (e.g., radios, carts, tools, rigging hardware). </li><li>Provides real-time coaching and direction during high-pressure situations </li><li>Assists with onboarding and training of new staff, ensuring safety and policy compliance. </li><li>Ability to work required shift(s) any day of the week. </li><li>Lift heavy weights, stand and move on your feet for long periods of time. </li><li>Follow directions and complete assigned tasks in a timely manner. </li><li>Ability to train staff in basic functions of the job. </li><li>Provide leadership and guidance to staff. Serve as a mentor/coach to all Facilities crew members. </li><li>Must be able to lift at least 50 lbs. </li><li>Effectively communicate escalated employee issues to Operations Management to resolve employee issues in a timely manner. </li><li>Ability to multi-task and the ability to communicate professionally and effectively with employees at all levels. </li><li>Perform a variety of duties, often changing from one task or another, without the loss of efficiency of composure. </li><li>Always follow all standard operating procedures </li><li>Maintain company confidentiality. </li><li>Other duties as assigned. </li></ul> <p>CANDIDATE PROFILE: Who You Are</p> <ul> <li>High school Diploma or equivalent required. </li><li>Job related training or experience that provides the required knowledge, skills and abilities preferred. </li><li>Working knowledge of basketball court, retractable seating, and chair set-ups for varied events. </li><li>Previous experience working in a similar sports/entertainment facility environment preferred. </li><li>Must have the ability to read, write, and understand English in a working environment. </li><li>Ability to represent the Operations Department in an exemplary manner. </li><li>Ability to maintain good business relations with all employees & managers in other departments. </li><li>Ability to memorize, re-collect, and quickly retrieve relevant information. </li><li>Ability to perform in crisis and to work under pressure without the loss of composure. </li><li>Ability to maintain patron, employee, and company confidentiality. </li><li>Must have reliable transportation to and from the Barclays Center for scheduled shifts. Parking will not be provided. </li><li>Must have legal right to work in the United States. </li></ul> <p>KEY COMPETENCIES: Skills You Possess</p> <ul> <li>Strong interpersonal and communication (written and verbal in English) skills required. </li><li>Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required. </li><li>Must be able to write a report and send grammatically correct emails in a professional tone. </li><li>Ethical Conduct </li><li>Teamwork Orientation </li><li>Customer/Client Focus </li><li>Stress Management </li><li>Composure </li><li>Communication Proficient </li><li>Technical Capacity </li><li>Reliable, punctual, and regular in attendance with good communication skills. </li><li>Ability to sit, walk, stand, lift up to 50lbs, reach, pull, push, grasp, and drag. </li></ul> <p>ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.</p>