<p>Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!</p> <p>Clarity Partners is seeking a Bilingual Customer Service Representative local to Chicago, IL. This position will support a large-scale client project to assist with on-street parking, red light, and speed enforcement programs. The Bilingual Customer Service Representative requires demonstrated understanding of service center support processes and procedures. This is a hybrid position that will report on-site 4 times a month.</p> <p>Responsibilities:</p> <ul> <li>Serve as the first point of contact for customers seeking assistance. </li><li>Research and analyze inquiries and concerns and communicate the information required for the motorist to take the appropriate action in resolving their situation. </li><li>Ability to accurately enter and record interactions with motorists and notes all actions and/or steps completed. </li><li>Walk the customer through billing types, charges, and rates. </li><li>Direct unresolved/out of scope issues to the next level of support personnel/ the proper department. </li><li>Perform clerical duties, such as receiving and sending faxes, filing, and writing work orders. </li><li>Provide accurate information on billing types, charges, rates, and municipal requirements. </li><li>Notate events and problems and their resolution. </li></ul> <p>Requirements:</p> <ul> <li>2+ years of experience in customer service and solid understanding of phone and customer service etiquette. </li><li>Must learn, adapt, and adjust to frequent script changes and changes in the parking, red light, and speed enforcement program. </li><li>Required to report onsite 4 times a month. </li><li>Ability to learn client applications and perform general office duties. </li><li>Strong attention to detail, time management and organizational skills. </li><li>Ability to retain a wealth of information to provide to customers. </li><li>Proficiency in English. </li><li>Fluent in Spanish. </li><li>Possess basic computer skills. </li><li>Customer-oriented and cool-tempered. </li></ul> <p>Clarity is committed to fair and equitable compensation practices. For the Bilingual Customer Service Representative role, the hourly rate is $17.00/hr. The pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting</p>