<p>Overview</p> <p>Department: Central Scheduling</p> <p>Location: Eddy Street Campus - 211 N. Eddy Street, South Bend, IN 46617Hours: Part-Time; 24 Hours weekly.</p> <p>Join Our Team at The South Bend Clinic!</p> <p>At The South Bend Clinic, we strive for excellence-not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter-inside and outside our workplace.</p> <p>We're more than a healthcare provider; we're a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.</p> <p>Why Choose The South Bend Clinic?</p> <p>We're committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:</p> <ul> <li> <p>Financial Wellness:</p> </li><li> <p>Daily Pay: Access your earned wages when you need them.</p> </li><li> <p>Tuition Reimbursement: Up to $5,250 per year to support your education.</p> </li><li> <p>401(k) Match: Plan for your future with our competitive matching program.</p> </li><li> <p>3-Year Vesting: Achieve full ownership of your retirement contributions in just three years.</p> </li><li> <p>Health & Well-Being:</p> </li><li> <p>Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.</p> </li><li> <p>Pet Health Coverage: Because your furry friends matter too.</p> </li><li> <p>Work-Life Balance:</p> </li><li> <p>Paid Volunteer Time: 40 hours of paid time off annually to give back to your community.</p> </li><li> <p>Parental Leave: 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.</p> </li><li> <p>Inclusive Culture:</p> </li><li> <p>A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.</p> </li></ul> <p>Responsibilities</p> <ul> <li>Answer incoming calls promptly and professionally while maintaining a warm and friendly tone. </li><li>Assist patients with scheduling appointments, verifying insurance, and responding to general inquiries. </li><li>Route messages accurately and efficiently to clinical and administrative staff. </li><li>Document patient interactions and outcomes clearly and thoroughly in the electronic medical record (EMR). </li><li>Collaborate with clinical and front desk teams to support smooth patient flow and communication. </li><li>Adhere to HIPAA and organizational privacy policies at all times. </li><li>Identify urgent concerns and escalate appropriately. </li><li>Maintain a calm and courteous demeanor, especially during high call volumes or challenging situations. </li></ul> <p>Qualifications</p> <p>Education/Certification/License:</p> <ul> <li>High school diploma or equivalent is required. CPR certification is preferred. </li></ul> <p>Knowledge, Skills, and Abilities:</p> <ul> <li>Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting. </li></ul>