<p>Description</p> <p>Introduction</p> <p>Do you want to join an organization that invests in you as an RN Supervisor? At NCCM, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.</p> <p>Benefits</p> <p>NCCM, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p> <ul> <li> <p>Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</p> </li><li> <p>Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</p> </li><li> <p>Free counseling services and resources for emotional, physical and financial wellbeing</p> </li><li> <p>401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</p> </li><li> <p>Employee Stock Purchase Plan with 10% off HCA Healthcare stock</p> </li><li> <p>Family support through fertility and family building benefits with Progyny and adoption assistance.</p> </li><li> <p>Referral services for child, elder and pet care, home and auto repair, event planning and more</p> </li><li> <p>Consumer discounts through Abenity and Consumer Discounts</p> </li><li> <p>Retirement readiness, rollover assistance services and preferred banking partnerships</p> </li><li> <p>Education assistance (tuition, student loan, certification support, dependent scholarships)</p> </li><li> <p>Colleague recognition program</p> </li><li> <p>Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</p> </li><li> <p>Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</p> </li></ul> <p>Learn more about Employee Benefits</p> <p>Note: Eligibility for benefits may vary by location.</p> <p>You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated RN Supervisor like you to be a part of our team.</p> <p>Job Summary and Qualifications</p> <p>Provides day to day leadership for the NCCM Virtual Nurse clinical team.Performs all RN/LPN virtual nurse functions. Provides leadership to an assigned group of virtual RNs/LPNs across the enterprise.Functions as an immediately available clinical resource as a virtual nurse to meet business needs.Utilizes clinical expertise and approved resources to provide virtual nurse support as appropriate via virtual platforms.Ensures performance standards are met. Manages staff performance by providing immediate feedback, weekly 1:1 coaching sessions, and corrective action as necessary. Conducts routinely scheduled team meetings. Performs annual performance reviews.Role models customer service behaviors, Code of Conduct, and NCCM Guiding Principles.Functions as an immediately available resource for all staff questions and concerns.Performs quality reviews to assure staff competency, adherence to SOPs and processes.Communicates appropriately and clearly with departmental management, co-workers and patients.Exhibits willingness to master new work routines and methods in order to gain efficiencies.Consistently monitors virtual nurse queues to assure KPIs are met and provides assistance as needed.Monitors staff licensure and assists in new license application as necessary.Maintains and contributes to a professional and ethical work environment and actively participates in team meetings.Seeks staff input related to work processes, workflows, technology needs, and patient trends.Assures new programs are implemented effectively, and supports Go Lives.Recognizes and rewards staff for superior performance. Celebrates team successes.Serves as the escalation point should a nurse need immediate assistance with a patient consumer or tech issues.Proactively schedules staff to match virtual encounter volume trends. Makes schedule adjustments daily as needed to meet business needs.Performs payroll edits and approvals for assigned staff. Answers staff questions related to payroll or pay practice.KNOWLEDGE, SKILLS AND ABILITIES: Advanced knowledge of virtual nurse support platforms, virtual nurse workflows, use of best practice resources, and customer service behaviors. Demonstrates knowledge and understanding of organizational and departmental policies, procedures and systems. Knowledge of training methods and techniques for adult learners. Knowledgeable in employee relations to include hiring, onboarding, and performance management Actively participates in all aspects of the hiring process, onboarding, mentoring, competency assessment, and ongoing education. Communicates clearly and concisely both verbally and in writingCommunicates feedback in a timely manner and escalates when unable to solutionEstablishes and maintains long-term customer relationships, building trust and respect Able to work effectively with internal and external customers Develop and maintain positive relationships with staff and leadershipEmbodies and adheres to the HCA Vision and Mission statements.Proactively plans and prepares for staffing needs, to meet volume demands and capacity. Applies Critical thinking when making decisions that will impact patients, workflow, and the organization. Demonstrates good judgment in handling situations not covered by written or verbal instructions Able to handle multiple priorities and manage stress appropriatelySHIFT REQUIREMENTS:2:00PM - 10:30PMEDUCATION:Associate Degree or an equivalent in demonstrated work experience - RequiredEXPERIENCE:3 years tele-triage experience - Preferred 2 years of nursing leadership experience - Preferred REQUIRED CERTIFICATE/LICENSE:BSN - Required Active RN enhanced compact license and ability to obtain licensure in all states in which the contact center serves HCA Hospitals.- RequiredMust reside and hold active RN License within a Compact State - Required</p> <p>HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.</p> <p>HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p> <p>"Good people beget good people."- Dr. Thomas Frist, Sr.</p> <p>HCA Healthcare Co-Founder</p> <p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our RN Supervisor opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!</p> <p>We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>