<p>Employee will be assigned to the Telecommunications Section at the Charlotte VA Health Care Center. The work involves operating telephone switchboard equipment to connect incoming and outgoing calls; routing calls to their proper destinations; and providing telephone and organizational information to callers.</p> <p>Duties include, but may not be limited to the following:</p> <ul> <li>Places and receives local, regular, and special long distance calls using government lines, commercial circuits, or other systems. </li><li>Provides directory service assistance to callers by retrieving organizational information from computerized directory databases. </li><li>Maintains records of all calls for computing charges; and provides primary or alternate routing service for high precedence calls. </li><li>Prepares files for end of month reporting. </li><li>Monitors vital circuits and emergency type calls such as those to security, the police, the fire department, and other departments; and monitors alarm systems and surrounding buildings and takes appropriate action upon receiving an alarm notification. </li><li>Operates various paging systems (long range, in-house, overhead call). </li><li>Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations. </li><li>Issues and receives staff pagers in the absence of the assigned supervisor. </li><li>Retrieves and updates relevant information in computerized databases using instructions and established guidelines pertaining to customer assistance, record keeping and call receiving, placing and monitoring. </li><li>Performs other related duties as assigned. </li></ul> <p>Work Schedule: 8:00am - 4:30pm</p> <p>Virtual: This is not a virtual position.</p> <p>Position Description/PD#: Telephone Operator/PD50073A</p>