<p>Spa Attendant, Lodge Kohler</p> <p>Work Mode: Onsite</p> <p>Location:?Green Bay, WI</p> <p>Opportunity</p> <p>The primary function of the Spa Attendant is to support the support hospitality service standards and commitment to customer service.</p> <p>FOCUS 1: Support the cleanliness and maintenance of the Kohler Waters Spa facility</p> <p>and equipment.</p> <p>FOCUS 2: Attend to food and beverage services and spa guest and member needs.</p> <p>Spa Attendant I associates must have excellent working knowledge of all positions, services, products, operations, systems, and procedures within the spa/salon. He/she must also possess knowledge of the Kohler resort and surrounding Village of Kohler. As with all positions, the Spa Attendant will work with all other spa associates to ensure client comfort and satisfaction. Our goal is to exceed our client expectations. Duties require an outgoing personality, excellent people skills and a positive attitude. Our mission is to create wonderful experiences so that every customer wants to return. To be effective, Spa Attendants should embody the following:</p> <p>PERSONALITY CHARACTERISTICS</p> <ul> <li>Positive Mental Attitude -Resourceful </li><li>Well Groomed -Caring </li><li>Innovative -Detail-Oriented </li><li>Self-Motivated -Solution Oriented </li><li>Open & Receptive -Observant </li><li>Persuasive -Dedicated </li><li>Responsible -Productive </li><li>Assertive -Reputable </li><li>Healthy -Honest </li><li>Energetic -Persistent </li><li>Patient -Willing to go extra mile </li><li>Consistent -Refined </li></ul> <p>REQUIRED SKILLS</p> <ul> <li>Leadership -Delegation </li><li>Communication -Time Management </li><li>Organization -Excellent People Skills </li><li>Computer Knowledge -High Standard of Customer - Service Skills </li></ul> <p>FOCUS #1: Operational Tasks:</p> <ul> <li> <p>Support Spa Attendant IV position.</p> </li><li> <p>Attend to women's or men's (same gender as associate) Respite Room to maintain order, cleanliness and amenities; replenish clean towel supply throughout the facility.</p> </li><li> <p>Perform rounds of the facility to ensure neatness and order.</p> </li><li> <p>Attend to the Reception Desk located in the lower level to accommodate client check-in for sandals, robes and lockers.</p> </li><li> <p>Understand basic RIO system operations for "view-only" purposes, thereby providing communication of service times and availability of services to guests.</p> </li><li> <p>Gather used linens from treatment rooms and assemble for pick-up by The American Club laundry staff; distribute clean linens to designated storage areas and/or treatment rooms.</p> </li><li> <p>Assist spa technicians with cleaning of baths between client treatments.</p> </li><li> <p>Support the maintenance staff with daily readings/testing of water in the Spa Relaxation Pool. Maintain neatness and order around the Spa Relaxation Pool lounge area.</p> </li><li> <p>Advise Spa Hostess on food and beverage replenishment during the day.</p> </li><li> <p>Assist Group Coordinator with setup tasks involving special group requirements. For example, setup of signage and message boards, etc.</p> </li><li> <p>Know and understand The American Club resort property and its businesses to provide information for guests.</p> </li><li> <p>Consistently maintain cleanliness of desk, reception area, retail centers, and if needed, flooring.</p> </li><li> <p>Keep spa technicians informed - do not assume ANYTHING!</p> </li><li> <p>Inform Supervisor if additional staff is needed.</p> </li><li> <p>Responsible for knowing and performing proper opening/closing procedures as related to this position (see opening and closing checklist of responsibilities).</p> </li><li> <p>Provide food and beverage support and delivery of lunches, as needed.</p> </li></ul> <p>FOCUS #2: Operational Tasks</p> <ul> <li> <p>Perform host/hostessing tasks by escorting guests to respective areas within the spa.</p> </li><li> <p>Greet people immediately upon arrival and confirm and check in their appointments.</p> </li><li> <p>Answer questions about the spa and its services.</p> </li><li> <p>Be courteous, professional and friendly when interacting with clients and associates.</p> </li><li> <p>Resolve customer challenges. Assure guests you will do whatever you can to accommodate their needs.</p> </li><li> <p>Maintain professionalism at all times.</p> </li><li> <p>Learn the basic operations of the RIO system for "view-only" purposes, thereby providing communication of service times and availability of services to the guest.</p> </li><li> <p>Assist spa technicians with locating guests, giving messages or communicating guests needs.</p> </li><li> <p>Maintain neatness and order around the Spa Relaxation Pool lounge area.</p> </li><li> <p>Assist with setup of daily food and beverage amenities each day and their replenishment.</p> </li><li> <p>Assist Group Coordinator with setup tasks involving the group's special requirements. For example, setup of signage and message boards, etc.</p> </li><li> <p>Know and understand The American Club resort property and its businesses to provide information for guests.</p> </li><li> <p>Consistently maintain cleanliness of desk, reception area, retail centers, and if needed floor.</p> </li><li> <p>Keep tech's informed, do not assume ANYTHING!</p> </li><li> <p>Provide food & beverage support and service of lunches to guests, as needed.</p> </li><li> <p>Participate in providing Bath to Bed service for Carriage House guests only.</p> </li><li> <p>Fax/mail information to clients, as requested.</p> </li><li> <p>Assist Retail Coordinator, as needed.</p> </li><li> <p>Assist in sale of spa boutique retail items.</p> </li><li> <p>Use of daily spa service itineraries.</p> </li><li> <p>Notify Front Desk staff when leaving at the end of your shift.</p> </li></ul> <p>Spa Attendant I Standards:</p> <ul> <li> <p>Maintain a high level of customer service for all spa guests.</p> </li><li> <p>Greet people immediately upon arrival.</p> </li><li> <p>Know what services, and amount of time for each service, each tech performs.</p> </li><li> <p>Well groomed.</p> </li><li> <p>Be courteous, professional and friendly.</p> </li><li> <p>Know the proper procedures for emergency situations.</p> </li><li> <p>Complete an on-site certified CPR training course facilitated by Sports Core Fitness Trainers.</p> </li></ul> <p>Skills/Requirements</p> <ul> <li>Minimum of high school diploma. </li><li>Prior computer and/or facility maintenance experience helpful. Customer service related experience required. </li></ul> <p>Applicants must be authorized to work in the US without requiring sponsorship now or in the future.</p> <p>The hourly range for this position is $10.15 - $12.70. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.</p> <p>Why Work at Kohler Co.?</p> <p>Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.</p> <p>In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!</p> <p>About Us</p> <p>Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.</p> <p>It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.</p> <p>We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .</p>