<p>Overview</p> <p>Jordan's Furniture is seeking an E-commerce Sales Specialist to work with our customers via our Chat software. The E-commerce Sales Specialist will handle customer inquiries via Chat on Jordans.com. They will also help answer questions related to a purchase or products on the sales floor and internet.</p> <p>The E-commerce Sales Specialist position will be located at our Avon Store Training Center and may have potential for remote work for partial schedule after the training period. Schedule will be a rotating schedule including, days, nights and weekends to support the store business hours of operation.</p> <p>This is a full-time (40 hours/week) hybrid position out of our Avon, MA store location.</p> <p>Team members must be available to work either of the following shifts:</p> <ul> <li>Morning Shift: 7:30 AM - 4:00 PM </li><li>Evening Shift: 10:30 AM - 7:00 PM </li></ul> <p>Shifts are scheduled Monday through Friday, with one weekend day required. Sunday shifts are 9:00 AM - 5:00 PM.Evening shift availability flexibility is required. Final schedules will be determined in coordination with the manager upon hire.</p> <p>Why You'll Love this Job:</p> <ul> <li>Impact: Your work will directly influence our ability to attract and retain the best talent. </li><li>Variety: Work with all facets of the business to develop competitive pay programs. </li><li>Team: Join a team that values collaboration, innovation, and excellence. </li></ul> <p>Why you will love Jordan's Furniture:</p> <ul> <li>Stability- we are a growing, stable company </li><li>Great Benefits - medical, dental, vision and more! </li><li>Unique Culture </li><li>Employee Discount </li></ul> <p>Responsibilities</p> <p>What you'll do:</p> <ul> <li>Assist online customers with the selection and purchase of merchandise while maintaining the best shopping experience for our customers. </li><li>Assists and guides customers shopping and seeking information on Jordans.com using chat, video chat, email, and voice technologies ensuring an exceptional customer experience within the EXCEL principles </li><li>Triages customers that need assistance from our Call Center </li><li>Takes incoming calls from customers and works to troubleshoot and resolve low- and high-level issues </li><li>Processes sales orders in an accurate and timely manner; providing relevant info to customers: product care and expectations; warranty parameters, delivery services, etc. </li><li>Responds to customer inquiries submitted to the Jordan's Furniture website and social media platforms (e.g. Facebook, Twitter) </li></ul> <p>Qualifications</p> <p>Who you are:</p> <ul> <li>1-2 years prior sales experience or customer service experience </li><li>Strong computer proficiency </li><li>Strong interpersonal skills </li><li>Must be able to read and communicate effectively in English </li><li>Strong written and oral communication skills </li></ul> <p>Jordan's Furniture is an Equal Employment Opportunity Employer</p>