<ul> <li>Greets patients, obtains/confirms accurate demographic/insurance information upon registering patients into scheduling software. Secures copies of valid insurance cards and identification of patients. </li><li>Schedules patient appointments in person or by telephone including but not limited to office visits, ancillary services and consulting physician's offices. Process insurance referrals and prior authorizations. </li><li>Assures all information in the registration portion of the record is complete and accurate including insurance verification and consents. </li><li>Responsible for registration and appointment request work ques specific to the department. </li><li>Answers telephone calls promptly, directs calls to appropriate personnel and or departments and takes accurate messages. Retrieves and addresses all messages left on voice mail each hour. </li><li>Maintains physician's daily appointment schedule; produces schedules from automated system; prepares the patient's medical records for the following day's office visits. Assures all patient visits are confirmed the day prior. </li><li>Maintains organization of patient charts, department records and filing system to ensure efficient retrieval of information; affixes proper identification on all charts, assists in location of missing charts and compiles new charts. </li><li>Scans faxed or mailed correspondence, reports, test results into the patients record. </li><li>Photocopies/faxes information, copies and provides medical records information for patients, outside agencies and physicians under established guidelines. </li><li>Assists in the orientation of new personnel. </li><li>Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers. </li><li>Performs other related duties as assigned. </li><li>Ability to read, write and communicate in English. </li><li>High School graduate or equivalent. </li><li>Basic Computer skills. </li><li>At least one year experience within the past 5 years as a secretary or Patient Access Representative in a medical setting or successful completion of medical terminology course or successfully pass medical terminology challenge exam. </li><li>Knowledge of processing referrals/prior authorization. </li></ul>