<p>Job Description:</p> <p>Position Title: Phlebotomy Service Rep</p> <p>Location: HRC, Roslindale, New Bridge</p> <p>I. Position Summary:</p> <p>Under the direction of the supervisor, perform daily phlebotomy activities of the laboratory accurately and on time. Maintain a safe and professional environment. Performs with confidence, clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, health care providers, and the public in general.</p> <p>II. Core Competencies:</p> <ul> <li>Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime. </li><li>Must have reliable transportation, valid driver's license, clean driving record, if applicable. </li><li>Excellent phlebotomy skills to include geriatric. </li><li>Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of patients in a professional manner. </li><li>Capable of handling multiple priorities in a high volume setting </li><li>Ability to perform data-entry. </li></ul> <p>III. Position Responsibilities:</p> <p>Fundamental expectations Greet patient appropriately. Treat all patient in a courteous manner. Ensures all field specimens are collected accurately and on time. Collects specimens according to established procedures. Responsible for completing requisitions accurately. Research test information utilizing lab computer system or Directory of Service. Label, centrifuge, split, and freeze specimens as required by test order. Package specimens for transport. Maintains required records and paperwork.</p> <p>Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, etc).</p> <p>Maintains all appropriate Phlebotomy logs.</p> <p>Assist with compilation of monthly statistics and data. Submits data on time monthly.</p> <p>Perform basic clerical duties, i.e. filing, faxing, and preparing mail. May be required to perform electronic data entry.</p> <p>Demonstrates organizational commitment.</p> <p>Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.</p> <p>Reports on time to work, following attendance guidelines.</p> <p>Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement</p> <p>Communicates appropriately with patients, coworkers and the health care providers.</p> <p>Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution. Remains polite and courteous at all time.</p> <p>Miscellaneous duties and responsibilities.</p> <p>Keeps work area neat and clean. Disposes of biohazard containers when scheduled.</p> <p>Help with inventories and other tasks as assigned.</p> <p>Stock supplies as needed.</p> <p>Performs other department-related clerical duties when assigned.</p> <p>Participates on teams and special projects when asked.</p> <p>IV. Qualifications</p> <ul> <li>High school diploma or equivalent. </li><li>Medical terminology helpful. </li><li>Phlebotomy certification preferred. </li><li>1 year Phlebotomy experience- geriatric capillary and venipuncture. </li><li>Keyboard/data entry application, if applicable. </li><li>Customer service in a service environment. </li></ul> <p>Remote Type</p> <p>On-site</p> <p>Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>