<p>Job Summary:</p> <p>The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.</p> <p>Job Duties:</p> <ul> <li>Reviews past due accounts receivables daily for assigned accounts </li><li>Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules </li><li>Assesses and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved </li><li>Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis </li><li>Interacts with key members of firm and client management to resolve billing disputes and service issues </li><li>Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors </li><li>Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action </li><li>Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client's cash flow </li><li>Other duties as required </li></ul> <p>Supervisory Responsibilities:</p> <ul> <li>N/A </li></ul> <p>Qualifications, Knowledge, Skills and Abilities:</p> <p>Education:</p> <ul> <li>High School Diploma or equivalent, required </li><li>Associate's or Bachelor's degree in Accounting, Business Administration, or Finance, preferred </li></ul> <p>Experience:</p> <ul> <li>Two (2) or more years of credit / collections field experience, required </li><li>Prior commercial (B2B) collections experience, preferred </li><li>Professional services firm experience, preferred </li></ul> <p>License/Certifications:</p> <ul> <li>N/A </li></ul> <p>Software:</p> <ul> <li>Proficient in the use of Microsoft Office Suite, required </li></ul> <p>Other Knowledge, Skills & Abilities:</p> <ul> <li>Excellent verbal and written communication skills </li><li>Strong customer service skills </li><li>Basic negotiation skills </li><li>Ability to work in a demanding environment </li><li>Capable of effectively analyzing and resolving issues and questions in a professional manner </li><li>Ability to successfully manage multiple projects with an attention to detail while working independently </li><li>Knowledge of firm's collections procedures </li></ul> <p>Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.</p> <p>National Range: $28.85/hr - $33.66/hr</p> <p>Maryland Range: $28.85/hr - $33.66/hr</p> <p>NYC/Long Island/Westchester Range: $28.85/hr - $33.66/hr</p>