<p>Job Title:</p> <p>Technical I, IT Operation</p> <p>Job Description</p> <p>ROLE DESCRIPTION</p> <p>To work as part of a geographically dispersed IT team to provide technical support and service, enabling HEROtsc's contact centre technologies to run effectively and efficiently.</p> <p>PURPOSE & CONTEXT</p> <p>To work as part of a geographically dispersed IT team and assist in supporting and growing the business; to be flexible and respond to critical issues; and assist in activities to achieve business objectives.</p> <p>SKILLS/KNOWLEDGE & EXPERIENCE</p> <ul> <li>Prior experience of supporting multiple system and users in a contact centre environment. </li><li>In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and introducing new solutions. </li><li>Clear and concise communication skills to all levels of staff. </li><li>Planning, organisational, and time management skills. </li><li>Ability to work under pressure and support operational requirements within short timescales. </li><li>Proven track record in adhering to and supporting change management initiatives. </li><li>Excellent understanding of relevant internal systems, software and hardware examples are HP, Dell, Cisco, Microsoft operating systems and applications, Linux, Avaya, Citrix, IVR, VOIP </li><li>Ability to operate within a team of people to ensure operational requirements are supported and met within specific timeframes. </li><li>Ability to multi-task and work on own initiatives in the absence of management. • Results focused and committed to high personal standards and a desire to develop via self-study and formal training. </li><li>Ability to work from a Helpdesk system and work on requests based on priority and severity. </li></ul> <p>Location:</p> <p>ZAF Durban - 6 The Terrace, Westway Office Park, Westville</p> <p>Language Requirements:</p> <p>Time Type:</p> <p>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</p>