<p>Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues. Utilize ITIL frameworks to ensure that network event management aligns with industry best practices. Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response. Train and mentor IT staff on ITIL event management practices and quality assurance procedures. Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality. Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures. Participate in the implementation and optimization of event management tools and systems. Prepare and present regular quality assurance reports on event management performance to senior IT management. Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards Bachelor's degree in Computer Science, Information Technology, or equivalent work experience 5+ years of related work experience TS/SCI with Poly required Strong analytical and problem-solving skills Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI) Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred. Familiarity with ITIL framework and capacity management best practices Excellent communication and presentation skills Ability to work independently and as part of a team</p>