<p>The VA New York Harbor HCS is currently recruiting for many Advanced Medical Support Assistants for Health Administration Service. This position will serve throughout the clinical areas, including all Outpatient Clinics, Scheduling Call Center, Inpatient Units, Community Care, ED, and Business Office.</p> <p>This is an open continuous announcement until 09/01/2026. Qualified applicants will be referred as vacancies become available.</p> <p>The Advanced Medical Support Assistant position plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues. The incumbents work also impacts processes, action plans, monitoring and reporting. A large part of the duties as an AMSA is the initial interaction, either face-to face, virtually and/or telephonically, requiring excellent customer service skills. The work requires a high degree of judgment in responding to both employee and patient concerns and providing solutions to process problems as they affect day-to-day operations. The work is mostly sedentary.</p> <p>Clinic Responsibilities: Check in and check out of patients, verify insurance and demographics, schedule appointments, telephone and e-mail responses for patients, interface with care teams. Hours are generally 8AM to 430PM Monday to Friday in person. There is an occasional Saturday Clinic. Locations are Manhattan, St. Albans, and Brooklyn.</p> <p>Emergency Department: Answer phones, makes calls to coordinate tests and care needs, receive and direct visitors, work with nursing for bed assignments, verify insurance and demographics. This is a 24 by 7 operation, so there are many opportunities to negotiate a schedule that will fit a person's needs.</p> <p>Centralized Scheduling/Call Center: Assist clinics with consult scheduling, make outbound calls to Veterans for appointment coordination, and handle inbound calls for scheduling requests and inquiries. Verify demographics, update records, and ensure timely CPRS and CTM documentation. Hours are generally 8:00 AM to 4:30 PM, Monday through Friday, Locations include Brooklyn and Manhattan.</p> <p>Enrollment and Eligibility: Process new Veteran registrations and eligibility verifications, Hospital Admissions, update insurance and demographic information, respond to Veteran inquiries in person, by phone, leaf, secure messaging and via email. Review and process means tests, identify eligibility status, and provide information on required documentation for enrollment.</p> <p>Work Schedule: Various full-time tours are available and will be discussed at the time of selection. Tours may include evenings, weekends and holidays.</p> <p>Recruitment Incentive (Sign-on Bonus): Not authorized.</p> <p>Permanent Change of Station (Relocation Assistance): Not authorized.</p> <p>Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).</p> <p>Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)</p> <p>Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.</p> <p>Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.</p> <p>Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA</p> <p>Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)</p> <p>Telework: Not available.</p> <p>Virtual: This is not a virtual position.</p> <p>Permanent Change of Station (PCS): Not authorized.</p>