<p>Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.</p> <p>Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.</p> <p>Review Vacancy</p> <p>Date Posted 07/30/25</p> <p>Applications Due08/14/25</p> <p>Vacancy ID193448</p> <ul> <li>Basics </li><li>Schedule </li><li>Location </li><li>Job Specifics </li><li>How to Apply </li></ul> <p>NY HELPYes</p> <p>AgencyInformation Technology Services, Office of</p> <p>TitleInformation Technology Specialist 2 - Hourly (NY HELPs) - 9209</p> <p>Occupational CategoryI.T. Engineering, Sciences</p> <p>Salary GradeNS</p> <p>Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)</p> <p>Salary RangeFrom $32.06 to $32.06 Annually</p> <p>Employment Type Full-Time</p> <p>Appointment Type Temporary</p> <p>Jurisdictional Class Non-competitive Class</p> <p>Travel Percentage 0%</p> <p>Workweek Mon-Fri</p> <p>Hours Per Week 37.5</p> <p>Workday</p> <p>From 8 AM</p> <p>To 5 PM</p> <p>Flextime allowed? No</p> <p>Mandatory overtime? No</p> <p>Compressed workweek allowed? No</p> <p>Telecommuting allowed? Yes</p> <p>County Suffolk</p> <p>Street Address 250 Veterans Mmrl Hwy, Flr 2</p> <p>City Hauppauge</p> <p>StateNY</p> <p>Zip Code11788</p> <p>Duties Description -Review and respond to IT Service Management (ITSM) system incident and</p> <p>request tickets within designated assignment group.</p> <ul> <li>Receive and professionally and courteously address desktop support calls </li></ul> <p>transferred by the Service Desk.</p> <ul> <li>Install, load, and configure software and applications. </li><li>Troubleshoot and provide technical assistance to clients remotely and in-office. </li><li>Obtain base knowledge in the core products used by supported clients. </li><li>Document diagnostic steps taken to troubleshoot/resolve client issues. </li><li>Work with vendor support to resolve technical problems with agency IT </li></ul> <p>equipment.</p> <ul> <li>Train and orient users on hardware and software where appropriate. </li><li>Assists with Inventory and Surplus management. </li></ul> <p>Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.</p> <p>OR</p> <p>A bachelor's or higher-level degree in any field and one year of experience in information technology;</p> <p>OR</p> <p>60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.</p> <p>OR</p> <p>Two years of professional experience in information technology.</p> <p>Additional Comments Some positions may require fingerprinting.</p> <p>Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.</p> <p>Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.</p> <p>For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.</p> <p>At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.</p> <p>Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:</p> <p>Holiday & Paid Time Off</p> <ul> <li>Thirteen (13) paid holidays annually </li><li>Up to Thirteen (13) days of paid vacation leave annually </li><li>Up to Five (5) days of paid personal leave annually </li><li>Up to Thirteen (13) days of paid sick leave annually for PEF. </li><li>Up to three (3) days of professional leave annually to participate in professional development </li></ul> <p>Health Care Benefits</p> <ul> <li>Eligible employees and dependents can pick from a variety of affordable health insurance programs </li><li>Family dental and vision benefits at no additional cost </li></ul> <p>Additional Benefits</p> <ul> <li>New York State Employees' Retirement System (ERS) Membership </li><li>NYS Deferred Compensation </li><li>Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds </li><li>Public Service Loan Forgiveness (PSLF) </li><li>And many more. </li></ul> <p>The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.</p> <p>Some positions may require additional credentials or a background check to verify your identity.</p> <p>Name ITS Human Resources</p> <p>Telephone 518-473-0398</p> <p>Fax 518-402-4924</p> <p>Email Address PostingResponses@its.ny.gov</p> <p>Address</p> <p>Street Empire State Plaza</p> <p>Swan Street Building, Core 4, Floor 1</p> <p>City Albany</p> <p>State NY</p> <p>Zip Code 12220</p> <p>Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.</p>