<p>Position Summary: The Dental Receptionist performs a variety of secretarial and administrative duties and provides a positive customer service experience. The Dental Receptionist works with the team to help provide patients with the highest standards of dental care.</p> <p>Essential Functions of the Job: [Other duties may be assigned.]</p> <ul> <li>Greet all patients and visitors who enter the clinic. </li><li>Display professionalism and use a pleasant voice and friendly manner in the office environment. </li><li>Complete all phases of patient intake, starting patient electronic records, documenting chief complaints, screening financial eligibility, and collecting fees according to the sliding fee scale. </li><li>Accurately input patient data into patient record and update as necessary. </li><li>Update and complete necessary financial information to determine eligibility for the clinic, asking patients for insurance card or proof of income, then verifying with financial screening information. </li><li>Assist patients as necessary to complete forms. </li><li>Schedule patient appointments efficiently to maximize availability and keep schedule running smoothly. </li><li>Accurately complete checkout process. Collect and post payments, making any necessary adjustments in the ledger. </li><li>Answer and direct clinic telephone calls. Respond to messages. </li><li>Document patient concerns, complaints, or requests, and inform the director of any requiring additional attention. </li><li>Help to arrange special services for patient visits, including interpreter services and transportation. </li><li>Work with assistants to address schedule changes. </li><li>Make calls to confirm appointments. Send patients emails and text messages about their appointments as needed. </li><li>Maintain strict adherence to HIPAA. </li><li>Assure that all confidential information is secure, locking computer equipment and logging off telephones at the end of the day and any other time the reception area is vacant. </li><li>Verify daily payment collection at the end of the day, identifying the source of any discrepancies. Inform the director of any need for change. </li><li>Collect all cash, checks and credit card receipts and verify weekly deposit report. Deliver all materials to the director. Inform the director of any discrepancies. </li><li>Assume general clerical duties. </li><li>Restock forms and office supplies as needed throughout the clinic. Inform the director of the need for additional forms and office supplies. </li><li>Post signs on clinic entrance, when needed, regarding clinic closing or changed hours. </li><li>Assist with office equipment maintenance, notifying director of any necessary maintenance. </li><li>Provide patients with information on clinic policies and services. Redirect patients to other resources and agencies as needed. </li><li>Collaborate with staff from other departments as needed. </li><li>Assist and work with students and NWTC staff. </li><li>Maintain cleanliness of the clinic reception area. </li></ul> <p>Qualifications and Education Requirements</p> <ul> <li>Education - High school diploma </li><li>Experience - Previous employment in an administrative position performing customer service. Previous experience in a clinic setting is preferred, but not required. </li><li>Expertise - Understanding of professional customer service. Training in record maintenance and infection prevention is preferred. Skilled in basic computer operation and programs, and the ability to learn new software. </li><li>Language - Comprehend and use basic language, written and spoken, to professionally communicate information and ideas. Fluency in Spanish is strongly desired. </li></ul> <p>Preferred Skills</p> <ul> <li>Ability to display professionalism in a healthcare setting. </li><li>Ability to work well with a diverse population with varied lifestyles. </li><li>Ability to communicate effectively in English and Spanish with patients, clinic staff, students, volunteers, and director. Ability to communicate business messages effectively. </li><li>Ability to navigate a variety of computer programs and learn new software quickly. </li></ul> <p>Required Credentials, Certification, Licensure</p> <p>None</p>