<p>Overview</p> <p>This position has the potential to be Fully Remote after the training period in Lebanon.</p> <p>The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters.</p> <p>Responsibilities</p> <ul> <li>Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded. </li><li>Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue. • Maintains accurate documentation in the EPIC consult queues </li><li>Establishes timely communications between referring provider and service provider </li><li>Develops and promotes long-term relationships with referring facilities and providers. </li><li>Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers. </li><li>Performs other duties as required or assigned. </li></ul> <p>Qualifications</p> <ul> <li>High school or equivalent required. Some college preferred. </li><li>Knowledge of medical terminology required • Two (2) years of experience in a healthcare environment strongly preferred. </li><li>EMT, LNA or MA desirable • Comfortable with the use of multiple software platforms and multi-line phone systems. </li><li>Exemplary interpersonal communication skills and demonstrated team player. • Must be capable of performing accurately and calmly in a fast-paced environment. </li><li>Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette. </li></ul> <p>Required Licensure/Certifications</p> <ul> <li>None </li></ul>