<p>Job Description</p> <p>Infosys is seeking a Field operation technical support Engineer. This role requires close partnership and collaboration with Field technicians and other teams.</p> <p>Required Qualifications:</p> <ul> <li>Candidate must be located within commuting distance of Tulsa OK, Richardson TX, Raleigh NC or be willing to relocate to the area. This position may require travel in the US </li><li>At least 6 months of IT experience </li><li>Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education </li><li>Experience in Field operation technical support Engineer. </li><li>Work with networking hardware such as routers, ONTs, switches, modems, firewalls, and wireless access points </li><li>Assist in the installation, configuration, and maintenance of network devices </li><li>Apply knowledge of IPv4/IPv6 addressing, subnetting, and basic routing concepts to manage and optimize network operations. </li><li>Assist in implementing and verifying network configurations. </li><li>Configure and troubleshoot networking devices related issues. </li><li>Provide support for connectivity issues, ensuring timely resolution </li><li>Work with network protocols such as DHCP, DNS, HTTP, FTP, and ARP to ensure proper functionality and address issues as needed </li><li>Diagnose and resolve common network connectivity issues, including slow speeds, dropped </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations. </li><li>Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives. </li><li>Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution. </li><li>Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders. </li><li>Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner. </li><li>Experience and desire to work in a Global delivery environment. </li><li>Good Communication and Analytical skills. </li></ul> <p>The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.</p>