<p>If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We're responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service.</p> <p>In this position...</p> <p>You will be reporting to a Quality Management team. This role is critical for ensuring effective governance, process optimization, and cross-functional collaboration to drive strategic program outcomes and support our priority business objectives related to Cost Per Repair (CPR). This is an exciting opportunity to lead and manage key initiatives within the EVDD organization, directly impacting software and design efficiency.</p> <p>You will be reporting to a Quality Management team. This role is critical for ensuring effective governance, process optimization, and cross-functional collaboration to drive strategic program outcomes and support our priority business objectives related to Cost Per Repair (CPR). This is an exciting opportunity to lead and manage key initiatives within the EVDD organization, directly impacting software and design efficiency.</p> <p>What you'll do...</p> <p>The Cost Per Repair Analyst is a pivotal role dedicated to leading and executing specific initiatives aimed at optimizing Cost Per Repair within the EVDD Organization. This individual will be instrumental in overseeing critical programs such as Replace vs. Repair policies, Directed Repair operationalization, Photo Prior Approval processes, and Dealer Performance Improvement. This role requires a hands-on leader who can drive process refinement, establish robust governance, facilitate cross-functional coordination, and ensure the sustainability of key programs through effective project management and continuous improvement. The ideal candidate will possess some knowledge of ECU software, calibrations, OTA updates, and diagnostics, with the ability to distinguish between software-only fixes and hardware-dependent repairs. Recognizes how calibration changes, module reflash times, or diagnostic strategies affect repair times and costs.</p> <p>Job Responsibilities</p> <p>As our Cost Per Repair Analyst, you will be at the forefront of driving change and optimizing processes. Your day-to-day responsibilities will include:</p> <ul> <li>Replace vs. Repair Policy: Oversee and monitor the progression of 3/36 rollback KPIs and quarterback the 1/12 rollback efforts, including comprehensive risk management. </li><li>Directed Repair: Lead the operationalization of governance for directed repair programs, including training and communication with all responsible stakeholders (Product Development, Warranty, FCSD) regarding governance structures, roles, and responsibilities. </li><li>Workflow Automation: Design and implement workflow automation solutions to streamline processes within CPR initiatives. </li><li>Photo Prior Approval: Serve as the quarterback for Engine Prior Approval processes, supporting Gemba walks and pilot programs. </li><li>Dealer Performance Improvement: Refine dealer performance processes based on pilot learnings and scale these processes for all Field Service Engineers (FSEs). </li><li>Program Management Office (PMO): Establish and lead a PMO structure to ensure program sustainability, including dashboard development and continuous improvement initiatives for dealer performance. </li><li>Cross-Functional Coordination: Facilitate coordination between multiple teams including FCSD, Hardware, EVVD, Quality, Warranty, and GDIA to ensure alignment on Cost Per Repair initiatives. </li><li>Reporting & Trend Analysis: Manage weekly reporting, working-level meetings, comprehensive Cost Per Repair trend analyses, and action tracking. </li><li>Critical Initiatives: Coordinate efforts with EVVD and support critical initiatives, including assisting with Gemba events, quantifying cost impacts, and developing offsetting mechanisms to mitigate negative impacts. </li><li>Governance Framework: Lead program-level cadences, workstream meetings, and working sessions, ensuring clear agendas and follow-ups for current and upcoming initiatives. </li><li>Executive Reporting: Own executive reporting content for weekly leadership reviews and monthly Senior Leadership Team meetings. </li><li>Roles & Responsibilities: Clarify and maintain defined roles and responsibilities across all involved skill teams for CPR programs. </li><li>KPIs & Metrics: Develop and track KPIs, scorecards, and success metrics to ensure program actions achieve intended business impact. </li><li>Skills & Capabilities Development: Create a high-level skills and capabilities framework that includes both hard and soft skills necessary for program success. </li><li>Capability Gap Analysis: Identify capability requirements aligned with the target state and conduct detailed skills assessments with plans to close gaps. </li><li>2026 Pipeline Development: Develop frameworks for opportunity analysis and pipeline forecasting for 2026 targets. </li><li>Global / ESP Scaling Strategy: Formulate a global scaling approach and framework for processes, skills, and analysis, and establish governance structures for scaling. </li></ul> <p>What you'll do...</p> <p>The Cost Per Repair Analyst is a pivotal role dedicated to leading and executing specific initiatives aimed at optimizing Cost Per Repair within the EVDD Organization. This individual will be instrumental in overseeing critical programs such as Replace vs. Repair policies, Directed Repair operationalization, Photo Prior Approval processes, and Dealer Performance Improvement. This role requires a hands-on leader who can drive process refinement, establish robust governance, facilitate cross-functional coordination, and ensure the sustainability of key programs through effective project management and continuous improvement. The ideal candidate will possess some knowledge of ECU software, calibrations, OTA updates, and diagnostics, with the ability to distinguish between software-only fixes and hardware-dependent repairs. Recognizes how calibration changes, module reflash times, or diagnostic strategies affect repair times and costs.</p> <p>Job Responsibilities</p> <p>As our Cost Per Repair Analyst, you will be at the forefront of driving change and optimizing processes. Your day-to-day responsibilities will include:</p> <ul> <li>Replace vs. Repair Policy: Oversee and monitor the progression of 3/36 rollback KPIs and quarterback the 1/12 rollback efforts, including comprehensive risk management. </li><li>Directed Repair: Lead the operationalization of governance for directed repair programs, including training and communication with all responsible stakeholders (Product Development, Warranty, FCSD) regarding governance structures, roles, and responsibilities. </li><li>Workflow Automation: Design and implement workflow automation solutions to streamline processes within CPR initiatives. </li><li>Photo Prior Approval: Serve as the quarterback for Engine Prior Approval processes, supporting Gemba walks and pilot programs. </li><li>Dealer Performance Improvement: Refine dealer performance processes based on pilot learnings and scale these processes for all Field Service Engineers (FSEs). </li><li>Program Management Office (PMO): Establish and lead a PMO structure to ensure program sustainability, including dashboard development and continuous improvement initiatives for dealer performance. </li><li>Cross-Functional Coordination: Facilitate coordination between multiple teams including FCSD, Hardware, EVVD, Quality, Warranty, and GDIA to ensure alignment on Cost Per Repair initiatives. </li><li>Reporting & Trend Analysis: Manage weekly reporting, working-level meetings, comprehensive Cost Per Repair trend analyses, and action tracking. </li><li>Critical Initiatives: Coordinate efforts with EVVD and support critical initiatives, including assisting with Gemba events, quantifying cost impacts, and developing offsetting mechanisms to mitigate negative impacts. </li><li>Governance Framework: Lead program-level cadences, workstream meetings, and working sessions, ensuring clear agendas and follow-ups for current and upcoming initiatives. </li><li>Executive Reporting: Own executive reporting content for weekly leadership reviews and monthly Senior Leadership Team meetings. </li><li>Roles & Responsibilities: Clarify and maintain defined roles and responsibilities across all involved skill teams for CPR programs. </li><li>KPIs & Metrics: Develop and track KPIs, scorecards, and success metrics to ensure program actions achieve intended business impact. </li><li>Skills & Capabilities Development: Create a high-level skills and capabilities framework that includes both hard and soft skills necessary for program success. </li><li>Capability Gap Analysis: Identify capability requirements aligned with the target state and conduct detailed skills assessments with plans to close gaps. </li><li>2026 Pipeline Development: Develop frameworks for opportunity analysis and pipeline forecasting for 2026 targets. </li><li>Global / ESP Scaling Strategy: Formulate a global scaling approach and framework for processes, skills, and analysis, and establish governance structures for scaling. </li></ul>