<p>Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.</p> <p>Job Summary & Responsibilities</p> <p>About Onto Innovation</p> <p>Onto Innovation, Inc. is a global leader in the design, development, manufacture, and support of defect inspection, advanced packaging lithography, process control metrology, and data analysis systems and software. We empower microelectronic device manufacturers around the world with cutting-edge technology and innovation.</p> <p>Position Summary</p> <p>We are seeking a detail-oriented and strategic IT Ops Analyst to review and improve core service management processes-specifically Incident, Change, and Problem Management within a global enterprise environment. This role is instrumental in driving process improvements and compliance aligned with ITIL best practices.</p> <p>The ideal candidate will serve as a process steward, collaborating closely with service owners, technical teams, and business stakeholders to ensure efficiency, accountability, and continuous improvement of ITSM workflows and governance.</p> <p>Key Responsibilities</p> <ul> <li> <p>Develop and maintain standardized workflows, policies, procedures, and templates for Incident, HyperCare, Change, and Problem Management</p> </li><li> <p>Identifying inefficiencies, gaps, and opportunities for improvement</p> </li><li> <p>Ensuring process alignment with ITIL best practices</p> </li><li> <p>Promoting consistency, accountability, and agility across service delivery operations</p> </li><li> <p>Define reporting mechanisms to measure process effectiveness</p> </li><li> <p>Support configuration and optimization of FreshService ITSM tool related to process implementation</p> </li><li> <p>Ensure accurate data quality and reporting across modules</p> </li></ul> <p>Qualifications</p> <p>Qualifications</p> <ul> <li> <p>Strong analytical skills with ability to interpret metrics and drive decision-making</p> </li><li> <p>Excellent communication and documentation skills across technical and non-technical audiences</p> </li><li> <p>Excellent communication, team-building, and cross-functional collaboration skills</p> </li></ul> <p>Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.</p> <p>Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.</p> <p>For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process.</p>