<p>Job Summary:</p> <p>Under supervision, provides clerical support to the department by composing and editing departmental correspondence, communications and documents; collecting and maintaining written information / records / files; scheduling and arranging for departmental meetings; preparing regular and periodic reports; ordering supplies; providing departmental telephone coverage; providing reception for designated areas.</p> <p>Essential Responsibilities:</p> <ul> <li>Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. </li><li>Performs a variety of clerical duties; including but not limited to staffing, schedules, MD payroll, employees timecard recording etc. </li><li>Provides telephone reception. </li><li>Takes and returns messages. </li><li>Assists members in obtaining medical services. </li><li>Completes forms associated with member services. </li><li>Provides member/family/visitor instruction and information as directed. Uses computerized systems to enter and retrieve member data. </li><li>Assists in tracking of member appointments. </li><li>Books appointments. </li><li>Assists in Quality Improvement projects as directed. </li><li>Promotes quality of service by serving as a resource to members/visitors. </li><li>Orders and maintains equipment and supplies. </li><li>Demonstrates support of the philosophy and complies with the policies and procedures of the organization. </li><li>Apply correct medical terminology, format and abbreviations. </li><li>Type medical and research papers for publication. </li><li>Create graphs and charts. </li><li>Collect and compile cumulative data and statistics. </li><li>Complete worksheets by tallying activities. </li><li>Construct statistical tables. </li><li>Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel. Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality of service. </li><li>Performs other related duties as required. </li></ul>