<p>How You Will Help:</p> <p>We're looking for a dedicated individual with a background in mental health crisis. You will provide direct outreach to individuals using innovative technology. You will play a primary role in the delivery of response services, as well as the ongoing monitoring and improvement of the response services programming.</p> <p>Responsibilities:</p> <ul> <li>Make outreaches via phone, email, and text messaging to patients who need mental health support. </li><li>Use the skills of empathy and active listening to establish rapport, engage with and provide brief support to at-risk individuals. </li><li>Utilize the Columbia Suicide screening tool and safety planning to assess the risk levels of individuals and provide them with the appropriate level of support to meet their needs. </li><li>Assist with maintaining a database of available referrals and resources in order to meet the mental health and community resource needs of patients. </li><li>Assisting the development in NeuroFlow digital health content and assigning relevant content to patients. </li><li>Maintain timely documentation of all patient communication and services provided. </li><li>Coordinate with NeuroFlow staff, customers and emergency services as needed to maintain patient safety. </li><li>Collaborate with customers and teletherapy partners regarding follow up and referral status of patients. </li><li>Competently utilize the NeuroFlow platform to communicate with patients, track their progress and maintain proper documentation. </li><li>Assist with tracking data and outcomes to improve the quality of our response services. </li><li>Assist with program accreditation achievement and maintenance of program standards. </li><li>Participate in monthly supervision with Clinical Program Manager </li></ul> <p>About You:</p> <ul> <li>You have at least a Bachelor's degree in psychology, nursing, social work, or related field </li><li>You have 2+ years of behavioral health experience </li><li>You are flexible and adaptive to a growing program and improving processes. </li><li>You are professional and organized in both written and verbal communication </li><li>You love to be challenged everyday and thrive in a fast-paced, independent environment </li><li>You can build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. </li><li>You are passionate about using technology and innovation to improve access to behavioral health services </li><li>Current MSW and counseling students are encouraged to apply </li></ul> <p>This position requires coverage that can include weekdays, weekends and holidays.</p> <p>The hours for this position are between 9am - 8pm ET. Shift schedules include 9am-2:30pm, 2:30pm-8pm, and 9am-8pm depending on need. This role would pick up shifts as needed, and must be available to work at least two holidays per year and two shifts per month.</p>