<p>Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.</p> <p>Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.</p> <p>Review Vacancy</p> <p>Date Posted 07/07/25</p> <p>Applications Due07/22/25</p> <p>Vacancy ID191659</p> <ul> <li>Basics </li><li>Schedule </li><li>Location </li><li>Job Specifics </li><li>How to Apply </li></ul> <p>NY HELPYes</p> <p>AgencyTaxation & Finance, State</p> <p>TitleTaxpayer Services Specialist 1 (NY HELPS)</p> <p>Occupational CategoryOther Professional Careers</p> <p>Salary Grade14</p> <p>Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)</p> <p>Salary RangeFrom $53764 to $68630 Annually</p> <p>Employment Type Full-Time</p> <p>Appointment Type Permanent</p> <p>Jurisdictional Class Competitive Class</p> <p>Travel Percentage 5%</p> <p>Workweek Mon-Fri</p> <p>Hours Per Week 37.50</p> <p>Workday</p> <p>From 8 AM</p> <p>To 4 PM</p> <p>Flextime allowed? No</p> <p>Mandatory overtime? No</p> <p>Compressed workweek allowed? No</p> <p>Telecommuting allowed? Yes</p> <p>County Albany</p> <p>Street Address 299 Old Niskayuna (Wade) Road</p> <p>City Latham</p> <p>StateNY</p> <p>Zip Code12110</p> <p>Duties Description Function Description</p> <p>Under higher level supervision, the Taxpayer Service Specialist 1(TSS 1) must be able to perform a variety of administrative and paraprofessional activities that support the work in the Office of Real Property Tax Services. The incumbent must be able to perform the following essential functions:</p> <p>? Maintain confidentiality of information; exercise patience and good judgment in dealing with internal/external customers.</p> <p>? Collaborate in the execution of test scenarios to evaluate the accuracy of the system.</p> <p>? Collaborate in the analysis of defects in systems, processes and procedures, and recommend solutions to address the defect(s).</p> <p>? Multi-task and prioritize assignments; organize workload and files for all assignments.</p> <p>? Be detail-oriented and follow through with all aspects of assignments through completion.</p> <p>? Use various spreadsheets for tracking a wide variety of assignments.</p> <p>? Communicate effectively via written, telephone and face to face contact with Department staff and management.</p> <p>? Understand and logically explain complex technical requirements and provisions to others.</p> <p>? Cross train with other staff and provide back-up for other staff if necessary.</p> <p>? Provide guidance as a technical instructor in formal classroom and/or on-the-job training sessions.</p> <p>? Work closely with management performing duties and provide program and technical assistance.</p> <p>? Organize and maintain files, create reports, spreadsheets and organizational charts.</p> <p>? Create and assist in the preparation, review, and evaluation of a variety of reports and records (Project timeline, software licenses, time reporting, widgets).</p> <p>? Adhere to the time and attendance rules and regulations of the Department.</p> <p>Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS):</p> <p>For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.</p> <p>At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.</p> <p>NON-COMPETITIVE MINIMUM QUALIFICATIONS:</p> <p>? Taxpayer Services Specialist Trainee 1</p> <p>Associate's degree or completion of 60 semester credit hours</p> <p>? Taxpayer Services Specialist Trainee 2</p> <p>Associate's degree or completion of 60 semester credit hours and one year of experience testing tax processing systems and/or resolving tax return processing errors.</p> <p>? Taxpayer Services Specialist 1</p> <p>An associate's degree or completion of 60 semester credit hours and two years of experience testing tax processing systems and/or resolving tax return processing errors.</p> <p>This title may be filled as a two year traineeship:</p> <ul> <li>Trainee 1, equated to SG- 11: Starting salary $45,494 </li><li>Trainee 2. Equated to SG-13: Starting salary $50,844 </li><li>Journey level Taxpayer Services Specialist 1, SG-14: Starting salary $53,764 </li></ul> <p>PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE'S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.</p> <p>Note: Advanced Placement in a traineeship is at the discretion of the hiring agency.</p> <p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>__</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p> <p>COMPETITIVE MINIMUM QUALIFICATIONS</p> <ul> <li>Current NYS employee eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations. </li></ul> <p>OR</p> <ul> <li>Reachable on the appropriate eligible list for this title and location. </li></ul> <p>Additional Comments This position is located in Latham, NY at our Wade Road office.</p> <p>PLEASE INCLUDE YOUR UNOFFICIAL TRANSCRIPTS SHOWING PROOF OF ASSOCIATE'S DEGREE OR 60 SEMESTER CREDIT HOURS WITH YOUR APPLICATION.</p> <p>New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.</p> <p>Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).</p> <p>Some positions may require additional credentials or a background check to verify your identity.</p> <p>Name Tax Recruitment Team 2</p> <p>Telephone</p> <p>Fax</p> <p>Email Address External.Application@tax.ny.gov</p> <p>Address</p> <p>Street W A Harriman State Office Campus</p> <p>City Albany</p> <p>State NY</p> <p>Zip Code 12227</p> <p>Notes on ApplyingQualified Candidates should copy the below web address into your browser to complete the online application for the Department of Tax and Finance. Within the application you will attach your resume and cover letter.</p> <p>https://www7b.tax.ny.gov/HELP/gateway/HELP.home</p> <p>Former and current NYS employees may be contacted for their social security number for verification purposes.</p>