<p>Day Kimball Health is hiring a Patient Access Supervisor for the Patient Accounts Department</p> <p>Location: Putnam, CT</p> <p>Shift: Day Shift, 40 Hours</p> <p>Patient Access Representative Job Summary</p> <p>Directs and delegates workflow, staffing to the Patient Access staff on an ongoing basis, monitors staff performance and performs job evaluations and addresses staff performance issues. This person is responsible for the Registration process for all hospital service areas with the exception of behavioral health and physical medicine. The Patient Access registration supervisor is considered the point person for systems implementation and troubleshooting. This position is responsible for the supervision of the entire Patient Access staff over all 3 shifts. Adheres to the philosophy of Day Kimball Hospital including support and participation in the workshops provided.</p> <p>Key Responsibilities</p> <ul> <li>Directs and delegates workflow in managing the front-end of the revenue cycle. </li><li>Directly supervises a staff of 20-25 on an ongoing basis supporting and establishing monthly registration goals and expectations. </li><li>Serves as a resource to Patient Access staff. Provides cross coverage. </li><li>Performs coverage and analysis by performing registration duties. Also, updates and changes policies and procedure as necessary. </li><li>Assist with the preparation of payroll and complete monthly work schedules in accordance with budget to ensure adequate staffing levels and minimal overtime; reporting labor variances as required. </li><li>Follow up on patient concerns promptly </li><li>Implement AIDET communication framework and promote excellent customer service </li></ul> <p>Required Skills and Qualifications</p> <p>Education:</p> <ul> <li>Associate or Bachelors Degree in Business required or 5+ years of supervisory medical experience </li></ul> <p>Experience:</p> <ul> <li>Five years of supervisory experience in a hospital environment within Patient Access or Patient Accounts. </li><li>Knowledge of medical and insurance terminology preferred </li><li>Strong coaching and mentoring skills required. </li><li>Ability to handle multiple priorities. </li></ul> <p>Benefits</p> <ul> <li>Medical/Dental/Vision </li><li>Pharmacy Plan </li><li>Basic & Supplemental Life Insurance </li><li>Short- & Long-Term Disability </li><li>Health Savings Account or Flexible Spending Account </li><li>Accident & Critical Illness Coverage </li><li>401K Plan with Eligible Employer Contribution </li><li>Vacation Time </li><li>Sick Days </li><li>Paid Holidays </li><li>Education Reimbursement </li><li>Pet Insurance </li><li>Additional Benefits </li></ul> <p>Why Choose Day Kimball Health? The Care You Need. Close to Home.</p> <p>For over 130 years, Day Kimball Health has been a trusted, nonprofit healthcare provider serving Northeastern Connecticut. What began as a small infirmary has grown into the region's leading integrated healthcare system-recognized for delivering compassionate, high-quality care close to home. Today, our team of over 1,100 dedicated employees-including more than 300 skilled physicians, surgeons, and specialists-proudly deliver a full continuum of care, from primary and specialty services to homecare and hospice, meeting the evolving needs of our patients at every stage of life. What sets us apart is our commitment not only to the communities we serve, but also to the people who power our mission. At Day Kimball Health, we cultivate a supportive, inclusive workplace culture where healthcare professionals are empowered to grow, thrive, and make a meaningful difference every day. Every voice is valued. Every contribution matters. Whether you're starting your journey in healthcare or seeking your next opportunity, a career at Day Kimball Health offers more than a job-it's a chance to build lasting relationships, give back to your community, and create impact beyond your shift. Come grow with a team that calls this community home. Join us in our mission to elevate community-driven healthcare and be part of an organization that values both personal and professional development.</p> <p>Make a real impact-on your career, your team, and your community. Apply today.</p> <p>Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment.</p> <p>Are you ready to apply your expertise at the largest employer in Northeastern Connecticut, known for its commitment to excellence in individualized care? Join our team as a Patient Access Representative in Patient Accounts and experience a culture of teamwork, professionalism, mutual respect, and, most importantly, a career that makes a difference!</p>