<p>Responsibilities include, but are not limited to:</p> <ul> <li>Builds and maintains strong agency relationships with excellent oral and written communication skills </li><li>Works alongside Marketing Team to ensure proper training of agents on company guidelines and systems </li><li>Leads by example to promote positive relationships with the underwriting team, other departments, and external parties </li><li>Reviews of new and renewal business in all commercial lines received from a specific group of agents to determine acceptability of risks according to Norfolk & Dedham's standards and objectives. Refers risks in excess of authority to Director for acceptance or rejection. </li><li>Make sure that all required information is provided. Fills in data on incomplete applications or determines material needing research. </li><li>Checks items such as adequacy of coverage, type and location of risk, age and condition of property. Calls for inspections, audit reports or further information from agents to verify conditions affecting degree of risk. Evaluates information. </li><li>Reviews binders, accepting or rejecting, or refers to supervisor and notifies agents of decision. </li><li>Reviews endorsements for acceptability, accuracy and appropriate premium adjustments. Resolves questionable endorsements with appropriate individuals. </li><li>Refers unresolved data on protection codes and classes to Rater or to Data Entry Clerk. </li><li>Reviews Questionable Risk reports from Claims Department for their impact on renewals, details of coverage, etc. May act on Examiners recommendations within Company and regulatory guidelines, consulting with supervisor on questionable cases. </li><li>May institute legal notices for cancellation and subsequent reinstatement, if warranted, with notification to agents. </li><li>Reviews non-automated policies for renewal or cancellation exception. </li><li>Corresponds by email and telephone with agents on a regular basis on commercial lines underwriting and rating matters. Obtains requested information and resolves problems within scope of authority. Periodically visits agency offices to meet agents and their staff to develop and maintain good working relationships. </li></ul> <p>Requirements</p> <ul> <li>Strong proficiency in Microsoft Office suite (Excel, Word, Outlook). </li><li>Excellent organizational skills with strong attention to detail and accuracy. </li><li>Effective interpersonal and communication skills, both verbal and written. </li><li>Ability to manage multiple tasks and work under pressure to meet deadlines. </li><li>Proactive, flexible, and able to adapt to evolving audit processes. </li><li>Collaborative with a customer-service mindset. </li></ul> <p>Desired Qualifications and Skills</p> <ul> <li>Bachelor's degree preferably in Insurance, Business Administration, or a related field. </li><li>2+ years of Property and Casualty Insurance experience preferably in the commercial lines field </li><li>Familiarity with commercial underwriting and N&D's commercial risk appetite. </li><li>CPCU designation or a combination of other related designations such as AU/AINS/CRIS or must have a willingness to pursue said designations. </li><li>General knowledge of insurance laws, practices and regulations </li><li>Demonstrated ability to excel in the rapidly changing environment of insurance underwriting </li><li>Excellent time management and relationship building skills </li></ul>