<p>Responsibilities:</p> <ul> <li>Overseeing daily operations: Manage front desk, housekeeping, parking, and loss prevention to ensure guest rooms and experience are maintained to the highest standards. </li><li>Team management: Lead and develop a team of supervisors and front-line staff to achieve performance goals and maintain high levels of guest satisfaction. </li><li>Policy and procedure development: Implement policies and training programs to ensure consistent quality and compliance with health and safety regulations. </li><li>Coordination with other departments: Work closely with the accounting, sales, engineering, and food and beverage departments to address guest needs and resolve issues promptly. </li><li>Financial management: Monitor and analyze occupancy and revenue trends, manage the department budget, and ensure financial goals are met. </li><li>Guest relations: Handle guest complaints and escalations efficiently, ensuring a positive guest experience </li></ul> <p>Requirements:</p> <ul> <li>5 Years leading a team in a hotel or resort setting </li><li>Excellent communication </li><li>Organization skills </li><li>Problem-solving skills </li><li>Professional appearance </li><li>Ability to work in a dynamic, 24-hour operation </li></ul> <p>Team members may enjoy the following benefits:</p> <ul> <li>Medical, Dental, Vision, and Supplemental Plans </li><li>Paid Time Off and Paid Holidays </li><li>401(k) Retirement Plan with Company Match </li><li>Long-Term & Short-Term Disability Insurance </li><li>Life, AD&D, and Supplemental Insurances </li><li>Employee Assistance Program </li><li>Resort Accommodation Discounts </li></ul> <p>Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.</p> <p>A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.</p> <p>This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.</p> <p>This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.</p> <p>We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.</p>