<p>Job Summary</p> <p>Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.</p> <p>NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.</p> <p>Provides clerical support and customer service in an assigned division or program. Work involves preparing a variety of documents such as operational and administrative forms, reports, records and summaries; entering data and retrieving information from division databases; maintaining automated and manual files; and assisting callers, customers and/or visitors.</p> <p>Essential Functions</p> <ul> <li>Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness. Copies and distributes documents as appropriate. </li><li>Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.). Prepares and processes program/operational documents (permits, work orders, project records, etc.). Researches, assembles and compiles information needed to complete documents. </li><li>Answers Division telephones; assists callers with questions regarding division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages. </li><li>Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division. Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested. </li><li>Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms. </li><li>Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data. Researches information from databases as requested. Generates reports, logs and listings from databases. May include scanning paper documents into digital database. </li><li>Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary to complete division records/files. </li><li>Receives, dates and distributes incoming mail. Prepares outgoing mail. </li></ul> <p>ADDITIONAL FUNCTIONS</p> <ul> <li>Performs other related duties as required. </li></ul> <p>Minimum Qualifications</p> <ul> <li>Requires high school diploma or equivalent. </li><li>Requires one (1) year of related experience. </li><li>Fingerprinting required. </li></ul> <p>Supplemental information</p> <ul> <li>Salary offers above the minimum pay grade may be considered based on qualifications. </li><li>Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis. </li><li>This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. </li></ul>