<p>Job Summary:</p> <p>The Director of the Graduate Advisement Experience is responsible for creating and maintaining the operational structure and integrity of graduate student advising at Mercy University. The Director must be a visible and engaged thought leader who works cross-functionally with key departments to support the student cycle from onboarding to completion, ensuring that structured advising, actionable mentorship, proactive intervention, and a demonstrated standard of care permeate the graduate advising experience. This departmental mission and related functionality are managed with consistency and continuity throughout the academic school year. This role requires the ability to understand the uniqueness and complexity of graduate programs, communicate with university stakeholders and collaborate effectively on the efficacy of policy implementation and shared approaches that fit the needs of the graduate student demographic.</p> <p>The Director supervises a team of advising professionals dedicated to the University's mission and strategic plan. The team of advisors supports the mentorship curriculum, which includes academic, social, professional, and policy integrations. These departmental services and programs support graduate student retention and maximizing the student-centered approach, deepening connection to the Mercy University community.</p> <p>The Director of the Graduate Advisement Experience also serves in a representative role for the Assistant Vice President of University Advisement Strategy and Innovation, leading graduate engagement initiatives that contribute to increased graduate student visibility, commitment to persist, and advanced career obtainment.</p> <p>Essential Job Functions & Responsibilities:</p> <p>Every effort has been made to identify the essential functions of this position. It does not state or imply that the responsibilities listed are the only duties required to perform in this position. The omission of specific statements of duties does not exclude them from the position responsibilities if the work is similar, related, or is an essential function of the position.</p> <p>Key Responsibilities</p> <p>Operational Leadership</p> <ul> <li>Lead the development of graduate advising structure at Mercy University, from onboarding to completion, maintaining granular level detail for advising, graduate student registration, and program specific data for degree conferral and related processes </li><li>Lead the GRAD Professional Advising and Coaching Team (GRAD PACT), providing weekly reporting, instruction, guidance, and policy implementation for strategic planning initiatives and office functionality. Ensure the team delivers high-quality advising services to students across all campuses, communication across university departments, and collaboration with identified stakeholders in Enrollment Management and Student Engagement as well as Academic Affairs and the corresponding schools </li><li>Manage the graduate advising caseload structure to support student enrollment and registration, ensuring each caseload for advisors is balanced, equitable, and comparable to the needs of the graduate student demographic </li><li>Utilize student success platforms to obtain data and analytics to monitor graduate advising effectiveness, identify trends, and make recommendations for improvements </li><li>Identify opportunities for internal enrollment pipelines through data review and recommendations. Communicate with stakeholders and lead any graduate student advisement efforts for the efficacy of all processes </li></ul> <p>Student Engagement and Intervention</p> <ul> <li>Lead the development and execution of advising-related initiatives, including graduate student orientation and onboarding programs, 4+1 pipelines, degree planning workshops, and registration campaigns </li><li>Provide intervention processes that lead to graduate student achievement from probation statuses, dismissals, and any potential departures and re-enrollments at the University </li><li>Intervene with holistic advisement on graduate pathways for success, including financial literacy, academic readiness, and preparatory characteristics, to identify solutions for student success </li></ul> <p>Supervision and Team Lead</p> <ul> <li>Assess the needs of the graduate advising team and fill in personnel gaps where applicable </li><li>Assist in evaluating professional staff performance and implementing improvement plans, consider internal promotional validity, and ongoing career advancement support </li><li>Lead and manage professional development initiatives, ensuring team members have access to relevant training opportunities to enhance skills, foster growth, and improve overall performance </li><li>Any other related duties as assigned </li></ul> <p>Required Skills & Experience:</p> <ul> <li>Minimum 6 - 9 years of related experience required. Experience in graduate programs, academic support, enrollment management, and student services will be given preference </li><li>Minimum 3 years' supervisory experience is required </li></ul> <p>Education Requirements:</p> <ul> <li>Master's degree required, Terminal degree preferred </li></ul> <p>Similar Jobs:</p> <p>Admissions Counselor (P00122)</p> <p>Mercy University seeks a dynamic and energetic individual to join our team at the Dobbs Ferry Campus as an Admissions Counselor. The Admissions Counselor will work primarily as an external recruiter, developing partnerships with community college ...</p> <p>Admissions Counselor (P00135)</p> <p>Mercy University seeks a dynamic, energetic, and thoughtful individual to join our team at the Manhattan Campus as an Admissions Counselor. 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As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.</p> <p>Mercy University was further recognized by HACU as a national leader in awarding bachelor's degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.</p> <p>Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.</p> <p>Mercy's student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.</p> <p>At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.</p> <p>Our Mission:</p> <p>Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.</p> <p>Benefits Eligible:</p> <p>Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.</p> <p>EEO Statement</p> <p>Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.</p> <p>As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.</p> <p>The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.</p> <p>Campus Safety</p> <p>Mercy University is committed to providing a safe and welcoming environment for all. Information regarding campus safety can be found here.</p>