<p>How to Apply</p> <p>A cover letter and resume are required. The cover letter must be the first page of your resume and should:</p> <ol> <li> <p>Specifically, outline the reasons for your interest in the position.</p> </li><li> <p>Outline your particular experience that directly relates to this position</p> </li></ol> <p>Who We Are</p> <p>The College of Literature, Science, and the Arts (LSA) Technology Services organization is looking for you to join our Support Services organization. Support Services is a part of LSA Technology Services. We primarily work in person on UofM's Ann Arbor Campus with options for remote work. Our goal is to deliver outstanding customer experiences with every interaction, while also resolving technical support requests and incidents. We are a customer service organization committed to providing exceptional technology support experiences. Join our team and become a member of the largest college within the University of Michigan, where you will engage with leaders and the best in research and education.</p> <p>Why Work at Michigan?</p> <p>In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:</p> <ul> <li>Generous time off and parental leave </li><li>Options available for a remote work schedule </li><li>A retirement plan that provides two-for-one matching contributions with immediate vesting </li><li>Many choices for comprehensive health insurance </li><li>Dental, vision, and life insurance </li><li>Long-term disability coverage </li><li>Flexible spending accounts for healthcare and dependent care expenses </li><li>Paid professional development opportunities </li></ul> <p>Responsibilities*</p> <ul> <li>Provide outstanding customer service to faculty, staff, and students </li><li>Troubleshoot, evaluate, and solve technology requests and incidents primarily on Mac and Windows devices </li><li>Support requests by phone, chat, walk-in, and email </li><li>Support and circulate our loan library consisting of audio-visual and computing equipment </li><li>Modify and create support articles to maintain our internal knowledge base </li><li>Serve as the primary point of contact for our four on-site locations on the University's Central Campus. </li><li>Work closely with student staff to achieve optimal operations </li></ul> <p>Required Qualifications*</p> <ul> <li>An associate's degree in a related field or equivalent combination of education, certification, and experience </li><li>One or more years of customer service or technical support experience </li><li>One or more years of experience in the usage and troubleshooting of computer environments </li></ul> <p>Modes of Work</p> <p>Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes</p>