<p>Description & Requirements</p> <p>Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.</p> <p>Description</p> <p>Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies basic skills and procedures for the position within assigned functional area. Duties and tasks are standardized. Resolves routine questions and problems. Works under direct supervision and follows standard procedures to accomplish assigned tasks.</p> <p>How You Will Impact WestRock</p> <ul> <li>Serve as a critical communication link between customers and WestRock </li><li>Serve as an intermediary between the customer and various departments within WestRock </li><li>Perform data entry functions for order entry and other tasks </li><li>Track inventory levels and establish economic order quantities (EOQ) </li><li>Enters data to create product designs for the manufacturing department </li><li>Complete monthly tracking reports as needed </li><li>Actively participate on appropriate project teams for operational and system improvement </li><li>Other duties as assigned </li></ul> <p>What You Need To Succeed</p> <ul> <li>Requires a high level of attention to detail </li><li>Strong math skills and Excel required </li><li>Relevant work history will be strongly considered in absence of degree </li><li>Self-starter with a customer service orientation </li><li>Excellent written and verbal communication skills </li><li>Ability to effectively multi-task, be self-managed, and manage time effectively </li></ul> <p>Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</p> <p>The salary range for this position is $41,625.00 - $69,375.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 25-Apr-2026.</p>