<p>Healthcare Applications Support Analyst</p> <p>AllHealth Network is currently looking for a qualified Healthcare Applications Support Analyst to join our team of passionate behavioral health service professionals. As a team we strive every day to nurture growth and recovery by caring for each other, our clients, and our future.</p> <p>Pay Rate:</p> <p>$68,000 - $75,000</p> <p>The base salary range represents the low and high end of the AllHealth Network salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, merit, and the ability to embody the AllHealth Network mission and values. The range listed is just one component of AllHealth Networks' total compensation package for employees. Other rewards may include short-term and long-term incentives as well as a generous benefits package detailed below.</p> <p>Job Description:</p> <p>Healthcare Applications Support Analyst</p> <ul> <li>Provide Tier 1 support for Electronic Health Record (EHR) and related systems </li><li>Participate in testing activities related to application updates, bug fixes, and new releases </li><li>Perform basic system maintenance (user set up, configurations, permissions) </li><li>Provide guidance, assistance, and follow-up on user inquiries related to EHR and related systems </li><li>Analyze and resolve issues reported by users, often involving in-depth troubleshooting of application behavior and system interactions </li><li>Follow established procedures for handling incidents and problems, including documentation, categorization, and escalation to other teams when necessary </li><li>Contribute to system-related documentation and knowledge bases </li><li>Testing Release Notes for system upgrades </li><li>Develop strong working relationships with a variety of stakeholders </li><li>Follow all AllHealth Network policies and procedures </li><li>Complete all deliverables accurately, legibly and by established timelines </li><li>Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines </li><li>Perform other duties as required within the scope of the position and the experience, education and ability of the employee </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's Degree in computer science, information technology, or a related field or equivalent combination of education and work experience </li><li>1-3 years information technology/systems experience </li><li>Experience with EHR systems, especially the SmartCare EHR, is a plus </li><li>Previous experience in a healthcare environment is a plus </li><li>Strong organizational and multitasking skills </li><li>AllHealth Network does not employ former or current clients or family members of clients receiving treatment at any AllHealth Network facilities </li></ul> <p>Shift/Location:</p> <p>Full-Time</p> <p>Englewood, CO</p> <p>Benefits & Perks:</p> <p>First, you would be joining one of Denver's Top Places to Work! We are honored to receive this amazing award, and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.</p> <p>Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes:</p> <ul> <li>Positive, collaborative team culture </li><li>Competitive compensation structure </li><li>Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts </li><li>Retirement Savings 401k, company match up to 50% of the first 6% contributed </li><li>Relocation Assistance/Sign-On Bonus </li><li>Please keep in mind that while sign-on bonuses may be advertised, AllHealth Network maintains a policy of not offering these bonuses to current internal employees. We appreciate your understanding and continued commitment to our team </li><li>Excellent Paid Time Off & Paid Holidays Off </li><li>Additional Benefits </li></ul> <p>Please apply and you will be joining the amazing mission to be the most impactful growth and recovery provider with communities that need us most.</p>