<p>Job Summary/Objective:</p> <p>Provide administrative support to the sales team and quality customer service to prospective residents. Coordinate and expedite the move-in and move-out process to promote maximum occupancy of the community.</p> <p>Essential Functions/Duties/Responsibilities:</p> <ul> <li>Provide administrative support to the sales office by responding to phone and internet inquiries, assuring an adequate supply of collateral marketing materials, and maintaining sales records. </li><li>Generate weekly and monthly sales and inventory reports for applicable internal departments and external advertising and marketing consultants. </li><li>Process new resident application paperwork from reservation through settlement process. </li><li>Oversee the availability of all Independent Living (IL) residences and communicate readiness of refurbishment status to sales team. </li><li>Partner with new residents, vendors, and internal departments to coordinate all aspects of the move-in and move-out process to assure a positive and high-quality experience. </li><li>Oversee the custom upgrade and refurbishment process for new residents by coordinating with the Refurbishment Manager/Team. </li><li>Maintain the S.T.A.R. resident referral program by monitoring points earned by the residents, providing semi-annual account summaries, tracking annual results of the program and planning and coordinating the annual awards events. </li><li>Supporting all aspects of the daily functions related to the Sales Team. </li><li>Serve as a staff advisor to the resident Welcome Committee by providing assignments and welcome baskets to committee members. </li><li>Perform other related functions as required or as assigned. </li><li></li></ul> <p>Required Skills/Abilities/Competencies:</p> <ul> <li>Strong verbal and written communication skills. </li><li>Intermediate level computer skills with Microsoft Office programs and ability to learn new software. </li><li>Excellent customer service skills. </li><li>Excellent organizational skills and attention to detail. </li><li>Excellent time management skills with a proven ability to meet deadlines and team goals. </li><li>Ability to effectively manage sensitive and confidential communications and information while maintaining a high level of poise and tact. </li><li>Ability to function well in a high-paced and at times stressful environment. </li></ul> <p>Education and Experience:</p> <ul> <li>A minimum of 3 years of administrative experience working in a customer service environment is required. </li><li>Previous administrative marketing experience is preferred. </li><li>Associate or bachelor's degree Business, Sales, Public Relations or other business-related degrees: or an equivalent combination of education, experience is preferred. </li></ul> <p>Physical Requirements:</p> <ul> <li>A moderate amount of walking, standing, and sitting. </li><li>Must be able to occasionally lift to 25 pounds. </li><li>Ability to travel by car and/or commercial airline. </li></ul> <p>Other Duties:</p> <p>Ability and willingness to periodically work outside core office hours, including evenings and weekends.</p>