<p>DESCRIPTION</p> <p>Do you want to support Amazon's mission to build the world's safest, most efficient, and sustainable delivery network by helping our Delivery Service Partners (DSPs) retain safe, satisfied, and engaged teams of drivers? We are looking for a Communication Manager, DSP Experience that works to support 2,500+ DSPs who employ 175,000+ Delivery Associates (DAs) operating Prime-branded vehicles on road, delivering tens of millions of packages per week through our Last Mile delivery network. You will thrive in ambiguity to translate technical and operational information into user-friendly resources and rich content to make it convenient for DSPs to manage their business. It will be critical to work across cross-functional teams of leaders, partner organizations, and stakeholder to ensure that we are launching programs through robust communication, change management strategies, and year-long campaign efforts. This role, specifically, will be a key contributor by acting as a generalist across the full Americas DSP Communication team - learning a little about a lot of different areas to support comms plans where the team needs support based on prioritization and bandwidth.</p> <p>The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Not only will you need to help strategize on plans, you'll need to help program manage them from ideation to execution to keep things on track. You will be able to manage multiple complex communication plans at one time, managing change management comms strategies from start to finish. Our environment is fast-paced and requires a candidate who can balance details with efficiency and nimbleness.</p> <p>This role can be based in Nashville, TN, Bellevue, WA, or Austin, TX.</p> <p>Key job responsibilities</p> <ul> <li>Translate complex messaging into simple and easy-to-understand content to help launch new programs and products </li><li>Interview DSPs and DAs and build advocacy stories </li><li>Identify emerging topics and develop proactive plans with stakeholders </li><li>Drive creative communication campaigns to both solve business needs and instill passion among the DSP community </li><li>Partner with stakeholders to ingest customer listening data and use it to inform a communication strategy </li><li>Monitor and measure the effectiveness of communications </li><li>Flex across the full breadth of the business to support the team as required </li><li>Look around corners to identify key moments in time around which to build campaigns that meet DSPs and DAs where they are in their journey </li></ul> <p>A day in the life</p> <p>We write a lot and "are right a lot!" We respond to business needs and develop messaging for change announcements. We also interview DSPs and DAs to build compelling spotlight and advocacy stories. We own multiple channels by which we communicate to our DSP Owners, including the Communication Center, Email, and SMS. We communicate to DAs through the DA In-App News Feed, built within their Amazon Delivery App.</p> <p>About the team</p> <p>The Americas DSP Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, Brazil, and Mexico, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team building events. DSPs & DAs count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.</p> <p>BASIC QUALIFICATIONS</p> <ul> <li>5+ years of professional non-internship marketing experience </li><li>Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion </li></ul> <p>PREFERRED QUALIFICATIONS</p> <ul> <li>Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs </li><li>Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation </li></ul> <p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.</p> <p>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.</p> <p>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,600/year in our lowest geographic market up to $155,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</p>