<p>Job Description</p> <p>Overview</p> <p>Schedule</p> <ul> <li> <p>Days</p> </li><li> <p>Flexibility required for evenings and weekends</p> </li></ul> <p>Role Overview</p> <ul> <li> <p>Centralized referral coordination for IU Health Physicians</p> </li><li> <p>Outbound calls to patients and physician offices</p> </li><li> <p>Inbound calls from the Referral/Appointment Navigation mainline</p> </li><li> <p>Use of multiple electronic healthcare systems (EMR)</p> </li><li> <p>Appointment scheduling, patient registration, and triage facilitation</p> </li><li> <p>High-level customer service and problem resolution</p> </li><li> <p>This position serves as consultation and referral support for the Referral Team, as part of the Patient Access Center</p> </li><li> <p>Position will be remote</p> </li></ul> <p>Requirements</p> <ul> <li> <p>Education: High school diploma or equivalent</p> </li><li> <p>Experience:</p> </li><li> <p>2+ years in customer service</p> </li><li> <p>Medical field experience required</p> </li><li> <p>Referral coordination experience preferred</p> </li><li> <p>EMR systems: E-Centaurus, Cerner, Careweb</p> </li><li> <p>Insurance referral/precertification experience preferred</p> </li><li> <p>Skills:</p> </li><li> <p>Strong communication and interpersonal skills</p> </li><li> <p>Multitasking, attention to detail, and organization</p> </li><li> <p>Medical terminology knowledge</p> </li><li> <p>Confidentiality handling</p> </li><li> <p>Time management</p> </li><li> <p>Multi-line phone and data entry proficiency</p> </li><li> <p>Teamwork and initiative</p> </li><li> <p>Problem-solving and decision-making</p> </li></ul>