<p>Piper Companies is partnering with an innovative leader in cybersecurity and data analytics to hire a Technical Support Engineer II for a hybrid role based in Morrisville, NC. This position offers the opportunity to deliver high-level technical support and collaborate across departments to resolve sophisticated security challenges.</p> <p>Responsibilities of the Technical Support Engineer II include:</p> <ul> <li>Act as a go-to resource for complex troubleshooting involving system access, permissions, and data protection </li><li>Analyze logs, system behaviors, and user activity to uncover root causes and offer scalable solutions </li><li>Coordinate with engineering, product, and technical support teams to address and escalate critical issues </li><li>Assist customers through system deployment, configuration, and compliance with security standards </li><li>Support documentation development and mentor junior team members to enhance support practices </li></ul> <p>Qualifications for the Technical Support Engineer II include:</p> <ul> <li>2+ years of experience in tech support or systems troubleshooting, preferably within enterprise environments </li><li>Strong background in Microsoft Active Directory administration </li><li>Familiar with Windows Server, Microsoft 365, Outlook, and related tech stacks </li><li>Hands-on knowledge of troubleshooting access and permission-related issues, SQL queries, and diagnostics </li><li>Exposure to cloud environments such as AWS, Azure, or GCP </li><li>Bachelor's degree in Computer Science, IT, or a relevant field </li></ul> <p>Compensation for the Technical Support Engineer II:</p> <ul> <li>Salary: $80,000-$85,000 annually </li><li>Benefits: Full suite including medical, dental, vision, 401(k), paid sick time (as applicable), and more </li></ul> <p>Start Date for Applications: June 20 Application Window: Open for a minimum of 30 days from posting</p> <p>Keywords: technical support, cybersecurity, Active Directory, permissions, diagnostics, cloud platforms, incident resolution, SQL troubleshooting, systems analysis, customer experience, process documentation, IT operations</p> <p>#LI-KI1 #LI-HYBRID</p>