<p>The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel's diverse portfolio of food processing equipment - including freezing, cooking, marination, linking, and end-of-line systems.</p> <p>This position combines mechanical, electrical, pneumatic, and automation disciplines in a fast-paced, customer-facing environment. The FST plays a key role in ensuring customer satisfaction through technical excellence, clear communication, and adherence to safety and quality standards.</p> <p>Field Service Technicians are hands-on problem solvers and brand ambassadors, capable of working independently while collaborating closely with engineering, project management, sales, and service leadership. Travel is extensive (up to 80-90%) throughout North America, supporting business and customer needs alike.</p> <p>Major Duties & Responsibilities</p> <p>Including but not limited to:</p> <p>FIELD SERVICE EXECUTION - 65%</p> <ul> <li>Install, commission, and test complex food processing equipment across multiple technologies and product lines </li><li>Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces </li><li>Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance </li><li>Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization </li><li>Complete detailed service reports, documentation, and expense submissions accurately and promptly </li><li>Ensure all work is performed safely and in compliance with site and company safety standards </li></ul> <p>CUSTOMER SUPPORT & COMMUNICATION - 25%</p> <ul> <li>Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel </li><li>Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders </li><li>Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment </li><li>Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams </li><li>Support warranty evaluations, failure analysis, and product performance feedback to internal teams </li></ul> <p>CONTINUOUS IMPROVEMENT & COLLABORATION - 10%</p> <ul> <li>Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability </li><li>Participate in ongoing training to expand technical capability across multiple product lines and technologies </li><li>Support mentoring and cross-training initiatives within the PF Service Organization </li><li>Contribute to a culture of teamwork, innovation, and technical excellence </li></ul> <p>Skills</p> <ul> <li>Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems </li><li>Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic </li><li>Excellent troubleshooting and analytical skills </li><li>Strong communication and customer-service mindset with professional on-site presence </li><li>Ability to manage multiple assignments, prioritize effectively, and perform under pressure </li><li>Computer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting tools </li><li>Commitment to safety and adherence to all regulatory and customer site requirements </li></ul> <p>Qualifications</p> <ul> <li>Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experience </li><li>Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred) </li><li>Experience with PLCs, VFDs, servos, and automated control systems a plus </li><li>Must hold a valid driver's license and passport (or ability to obtain) for travel </li><li>Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spaces </li></ul> <p>Work Environment & Travel</p> <ul> <li>Extensive travel required - typically 80-90%, with overnight stays (domestic, with potential for occasional international assignments) </li><li>Work performed primarily in production or factory environments; may include hot, cold, wet, or noisy conditions </li><li>Flexibility to work extended hours, weekends, or holidays during critical downtime events, emergency service events, or as customer production constraints apply </li></ul> <p>The estimated hourly pay range for this role is $30.00 - $35.00. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.</p>