<p>Site: Newton-Wellesley Hospital</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.</p> <p>Our adult internal medicine practice provides physical examinations, routine health screenings, and preventative care for patients ages 18+. The goal is to identify and control patients' health risk factors before they become problems. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being. The practice is comprised of two sites: - 1450 Highland Avenue in Needham, MA - 2000 Washington Street, Suite WH/441 in Newton, MA.</p> <p>The Newton site will be this position's home base. However, we treat this team as one, unified practice. Please note, local travel to our Needham location will be required during orientation (for training/precepting purposes) and/or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes). Due to this structure, this position requires the ability to commute to various locations/reliable transportation. There are limited public transportation options for our Needham site - but parking is free!</p> <p>Job Summary</p> <p>We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice on-site Monday through Friday from 8:00am to 5:00 pm (shifts are staggered). Clinic/Practice Assistant play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Assistants serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.</p> <p>Responsibilities:</p> <ul> <li>Leading up to the patient visit, Clinic/Practice Assistant schedule all appointments, conduct reminder outreach, and obtain Prior Authorizations from insurances when needed for specific exams. </li><li>During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms. </li><li>At the conclusion of the visit, during check-out, Practice Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures. </li><li>Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers. </li></ul> <p>This role presents the unique opportunity to work autonomously on daily tasks while also experiencing the comradery and support that comes with working alongside our highly-collaborative team of 10 other Coordinators.</p> <p>Qualifications</p> <p>Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience healthcare office experience 0-1 year required Knowledge, Skills and Abilities - Basic Proficiency with all Office Suite. - Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.</p> <p>Additional Job Details (if applicable)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>2014 Washington Street</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>