<p>Overview</p> <p>Kimedics, LLC is one of LocumTenens.com families of companies. Kimedics is building workforce solutions for healthcare staffing to help operations teams and clinicians spend less time on administrative tasks and more time on patient care. With the growing clinician shortage, medical groups have to rely on collaboration with their clinician networks and staffing partner organizations to fill their schedule efficiently - and without the right tool this can get incredibly complicated and expensive fast. We help them organize and optimize their practice staffing and scheduling operations! We have built a full-stack end-to-end solution consisting of roster management, credentialing and document task templates, scheduling apps, pay calculation automation and analytics dashboards that empower healthcare organizations to optimize their schedule and rosters for the best fit and cost optimized schedule.</p> <p>We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.</p> <p>The Director, Enterprise Customer Advisor, provides support to clients with product adoption and ongoing use. This role maintains relationships with accounts at all levels, including executive sponsors and decision makers. The Director works with clients to gather feedback, improve product adoption, provide support, address issues, and gain additional business through upselling. This role requires strong relationship management skills, the ability to drive product adoption, resolve client issues, and identify growth opportunities within assigned accounts.</p> <p>ESSENTIAL FUNCTIONS AND BASIC DUTIES:</p> <p>Account Management - 70%</p> <ul> <li>Provides strategic, advisory guidance to clients to achieve successful adoption of Kimedics' product </li><li>Identifies complex issues preventing client success and offers SME (subject matter expert) support in partnership with client </li><li>Works side by side with client executives to work through product adoption and success </li><li>Meets regularly with client sponsor to ensure client satisfaction </li><li>Identifies potential future needs with existing clients by building and maintaining business relationships </li><li>Ensures client needs are satisfied and that they are informed of new products and price changes </li><li>Resolves client requests, complaints, and issues together with other customer success team members </li><li>Able to draw executive customers into product planning round tables and VOC (Voice of customer) sessions </li></ul> <p>Upselling - 30%</p> <ul> <li>Forms relationships across customer executive teams to introduce and qualify growth opportunities. </li><li>Reviews customer activity and dashboard regularly to find upselling opportunities </li><li>Identifies change management, consulting and or MSP opportunities for Venn </li><li>Develops cross-functional across Jackson Healthcare who supports customers in different functional roles </li><li>Identifies customer's strategic objectives and positions Kimedics as a solution to be considered when relevant </li><li>Conducts strategic check-in with high level executives at least once per year </li></ul> <p>SECONDARY FUNCTIONS (IF APPLICABLE)</p> <ul> <li>May work on special projects or other duties as assigned </li><li>May assist during the sales process with leads/deals </li><li>May assist marketing with best practices and industry related collateral </li><li>May lead team scorecard initiatives, company innovations, contests, etc. </li><li>May participate in roundtable meetings </li><li>May send appropriate targeted marketing materials to clients as needed </li></ul> <p>SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY</p> <ul> <li>Subject matter expert, may serve as a formal mentor for less experienced associates </li><li>Ability to provide leadership </li><li>Communicates with external vendors and service providers as needed </li></ul> <p>QUALIFICATIONS - EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:</p> <ul> <li>Bachelor's degree in a related field required, MBA or advanced certifications in Customer Success and Enterprise Sales, preferred </li><li>8+ year(s) of related experience required, preferably in enterprise account management, customer success, or sales leadership </li><li>Proven track record of driving renewals and upsell revenue in SaaS or healthcare tech </li><li>Experience in healthcare staffing industry to be able to advise clients on best practices and tech adoption and change management </li></ul> <p>KNOWLEDGE, SKILLS, AND ABILITIES:</p> <ul> <li>Ability to adhere to and exhibit the Company Values at all times </li><li>Ability to effectively manage multiple competing priorities in a fast-paced sales environment </li><li>Advance negotiation and consultive selling skills </li><li>Exhibits a strong executive presence </li><li>Strong business understanding and acumen </li><li>Ability to negotiate and influence </li><li>Ability to research leads and potential business opportunities </li><li>Ability to mentor, train, and motivate others </li><li>Ability to lead complex sales cycles and influence strategic decisions </li><li>Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams </li><li>Experience with Agile methodologies and DevOps practices. </li><li>Excellent communication - skills both oral and written </li><li>Proficiency in customer relationship management (CRM) software </li><li>Ability to build and maintain relationships with potential clients </li><li>Solid critical thinking and creative problem-solving skills </li><li>Strong organizational and time management skills </li><li>Ability to work independently and collaboratively </li><li>Flexibility and adaptability to change </li><li>Ability to consistently meet goals, commitments, and deadlines </li><li>Ability to work with sensitive information and maintain confidentiality </li></ul> <p>KEY COMPETENCIES REQUIRED</p> <ul> <li>Build Networks </li><li>Drives Engagement </li><li>Communicates Effectively </li><li>Drives Vision and Purpose </li><li>Delegates Effectively </li><li>Strategic Mindset </li><li>Develops Self & Others </li><li>Technical Skills </li></ul> <p>PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS</p> <ul> <li>Typical office environment - sedentary with typing, writing, and reading requirements. May be able to sit or stand. </li><li>Speaking, reading, writing, ability to use a telephone and computer </li><li>Ability to exert up to 10 lbs. of force occasionally </li><li>Ability to interpret various instructions </li><li>Ability to deal with a variety of variables under only limited standardization </li><li>Ability to travel up to 40% of the time </li></ul> <p>What is in it for you</p> <p>Company-paid bene?ts (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).</p> <p>Healthcare bene?t options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).</p> <p>Paid parental leave.</p> <p>Company sponsored 401k plan with company matching.</p> <p>PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.</p> <p>Disclosures</p> <p>Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.</p> <p>As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.</p> <p>We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.</p>