<p>The Toledo Clinic is seeking an Office Manager to oversee the day to day operations and provide clinical support for a growing and fast paced Dermatology Practice. Qualified candidates will have previous business and or medical office experience. Previous experience in a supervisory role is strongly preferred. This position is full-time with benefits.</p> <p>Monday - Friday, no weekends, late evenings, or holidays.</p> <p>Principal Duties & Responsibilities:</p> <p>Example of Essential Duties:</p> <ul> <li>Directs day to day operations of the office to include ongoing review and evaluation of operational issues. </li><li>Recommends measures to improve performance and increase efficiency in the office including policy, budget, patient care, ergonomics, employee relations and other practice related items. </li><li>Delegate responsibilities to others and assure that staff members are performing their functions correctly. </li><li>Financial management in coordination with the TTC Accounting to include overall responsibility for accounting, bookkeeping, billing, reimbursement, fee schedule management and purchasing for the office. </li><li>Strategic planning and marketing management to include promoting practice and physicians in an effective manner to the public and referral sources and identifying new revenue streams. </li><li>Risk management to include corporate liability protection, compliance with corporate OSHA & HIPAA initiatives and protecting patient safety. </li><li>Professional responsibility to include knowledge & leadership skills, ethical standards, staff motivation and continuing education. </li><li>Attends educational seminars and activities that benefit the practice, including office manager trainings/meetings including monthly meetings Wednesdays at 3pm (~1hr) </li><li>Initiates and facilitates staff meetings and meets with physician as needed to discuss business strategy and any concerning issues related to practice operations or staffing. </li><li>Completes performance evaluations with staff in coordination with the physician, interview/review applicants for office staff positions, supervise and train new staff, lead staff development to limit staff turn-over. </li><li>Complete necessary payroll forms and authorize/deny overtime or PTO time requests. </li><li>Monitor and improve, when necessary, employee morale. </li><li>Effectively communicate with the Drs. and staff and keep them updated on issues of concern. </li><li>Attend practice manager meetings. </li><li>Maintain personal relations with patients, address and resolve patient complaints or concerns to ensure patient satisfaction. </li><li>Maintains adequate equipment and supplies and acquires proper approval for capital expenditures. </li><li>Develops goals (in conjunction with physicians) and follows through to completion. </li><li>Reviews applications, coordinates and interviews new applicants for positions that need to be filled, in coordination with the physician. </li><li>Ensure patient satisfaction is maintained as best as possible both in office and with any social media/website/google reviews </li><li>Complete other necessary office tasks including orchestrating fire drills, maintaining refrigerator logs (monthly), sample/prescriptions, etc in coordination with office staff </li><li>Complete medical coding paperwork and/or handle collections/delinquencies </li></ul> <p>Other Essential Duties May Include (but are not limited to):</p> <ul> <li>Complete medical coding paperwork and/or handle collections. </li><li>Analyze and interpret department financials and assist with budget formation. </li><li>Perform clinical and/or clerical work for the betterment of the medical office (including patient calls regarding sensitive pathology results as requested, maintenance of pathology binder/ensuring biopsies performed have been received and plan of action taken per physician and subsequently coordinated as needed, melanoma/skin cancer tracking, coordination of surgical or tertiary center referrals, assistance with prior authorizations as needed) and able to determine a strategy to delegate coverage of staffing deficiencies and if not possible, being willing to personally step in to cover temporary staffing deficiencies until situation has resolved/needed staff is hired. </li><li>Assists with planning of office events including open houses, etc. </li><li>Assists with completing/navigating appropriate office reviews and working with myself and the Toledo Clinic Billing department to resolve billing complaints received from patients. </li><li>Strategy and marketing management to promote providers, staff, and practice to public and referral sources (including social media calendar/strategic planning of promotions, optimize timing of promotions to ensure product is used prior to expiration, etc), monitoring of website and social media accounts (Instagram/Facebook, etc), monitoring and promoting google reviews, optimizing use of marketing resources already available through current accounts (cosmetic, etc) </li><li>Other projects and duties as assigned. </li></ul> <p>Knowledge, Skills & Abilities Required:</p> <p>Required:</p> <ul> <li>Previous medical office experience required. </li><li>Adheres to, and ensures department's compliance with, the clinic's policies and procedures and governing rules and regulations. </li><li>Maintains awareness of the department's budget and works within the budgetary figures. </li><li>Effectively recruits, retains, disciplines and trains/coordinates training of staff. </li><li>Demonstrates adaptability to expanded roles. </li><li>Professionalism and teamwork practice-wide, while delivering an excellent patient experience. </li><li>Strong leadership and great interpersonal skills. </li><li>High level of written and oral communication skills. </li><li>Able to use Microsoft programs including Word and Excel </li></ul> <p>Education:</p> <ul> <li>HS diploma or GED required. </li><li>Medical related certification, Undergraduate college degree in related field preferred. </li><li>Graduate degree in Healthcare Administration degree preferred </li></ul> <p>Preferred:</p> <ul> <li>Business and or finance management experience in a related field. </li><li>MA Diploma and credential (RMA/CMA/CCMA) </li><li>MA diploma or degree </li></ul>