<p>Role Summary</p> <p>Fifth Third Field ushers deliver optimum service to fans in a friendly, pleasant, and professional manner. This position includes scanning tickets at a gate, escorting guests from the concourse, down isles in which their seats are located, managing seating areas during the game, and serve as a source of information to all guests. Ushers will be trained to have a vast knowledge of 5/3 Field and its operating rules and regulations. This is a gameday role which includes nights, weekends, and holidays.</p> <p>Key Responsibilities</p> <ul> <li>Adhere to and aid in enforcing all Toledo Mud Hens policies and procedures. </li><li>Inspect assigned area for any safety hazards or seating irregularities prior to opening the gates and report any problems to your supervisor. </li><li>Wipe down seats before gate opening, along with wiping seats for guests upon arrival. </li><li>Face incoming guest while standing at the top of your section in or in the center of your portal. </li><li>Provider superior guest service by greeting and assisting guests. Answer any questions that arise. </li><li>Walk up and down the aisles between innings when appropriate. </li><li>Constantly scan the seating areas for any injuries that may result from a foul ball, homerun ball, stray bat, slip and fall, fighting, etc. (approach guest and lend assistance). </li><li>Scan your assigned area for cans, bottles, and any alcohol-related problems or unruly guest using profane language. </li><li>Watch for seat jumpers to protect the integrity of the tickets. </li><li>Keep isles clear and clean. </li><li>Direct and control the exiting of guests in the event of an emergency evacuation. </li><li>Other duties as assigned. </li></ul> <p>Qualifications and Experience</p> <ul> <li>Previous experience working as an usher desired, not required. </li><li>Ability to walk up and down the stairs. </li><li>Ability to stand for duration of shift (approximate shift is 4-6 hours). </li></ul> <p>Skills and Competencies</p> <ul> <li>Demonstrate a strong work ethic with an innate sense of urgency and tenacity. </li><li>Ability to use independent judgement and to manage and impart information. </li><li>The ability to work independently and as a part of a team. </li><li>Excellent communication skills, ability to interact with customers and co-workers. </li><li>Service oriented and able to resolve customer issues. </li><li>Possess the ability to multi-task and adjust to rapidly changing business conditions. </li></ul> <p>Physical Requirements/Work Environment</p> <ul> <li>Constant standing and walking for the duration of the shift. </li><li>Frequently climbs stairs while scanning seating areas and assisting guests to their seats. </li><li>Will work outdoors different types of weather (Ex. Rain, Hot, Cold). </li><li>Visual acuity to scan for the threat of bats, balls, and other objects liable to be present and active. </li><li>Constant communication with fans, must be able to exchange accurate information. </li></ul>