<p>Job Description</p> <p>Essential Duties and Responsibilities include but are not limited to the following:</p> <ul> <li>Provides front-line support for routine benefits inquiries and directs complex questions to the appropriate team member. </li><li>Assists with benefits enrollment processing for new hires, terminations, and qualifying life events by collecting documentation and preparing forms. </li><li>Maintains accurate benefits records and confidential files; supports document retention and organization. </li><li>Supports open enrollment by assembling materials, coordinating meeting logistics, and sending reminders and communications as directed. </li><li>Assists with carrier and vendor communications such as ID card requests, basic eligibility questions, and follow-up items. </li><li>Supports data entry and audits related to benefits eligibility and payroll deductions; escalates discrepancies for resolution. </li><li>Demonstrates strong customer service to employees and vendors and supports a positive employee experience. </li><li>Performs other HR/benefits tasks and special projects as needed. </li></ul> <p>Skills/Requirements of a successful candidate include but are not limited to:</p> <ul> <li>Bachelor's degree preferred, or equivalent work experience </li><li>2 years of HR and benefits support experience preferred </li><li>Workday experience preferred </li><li>Excellent written communication, planning and organization skills </li><li>Exceptional attention to detail and follow-through </li><li>Ability to handle sensitive information with confidentiality </li><li>Knowledge and successful application of Microsoft Office applications </li><li>Ability to anticipate, as well as demonstrate and possess a high level of creativity, adaptability and initiative </li><li>Knowledge and successful application of Microsoft office applications </li></ul>