<p>Work Location: Burlington, Massachusetts</p> <p>Shift: No</p> <p>Department: LS-PS-IHF Global Field Service</p> <p>Recruiter: Brenna McCarthy</p> <p>This information is for internals only. Please do not share outside of the organization.</p> <p>Your Role:</p> <p>In this role, you will be responsible for ensuring that our products are designed and maintained with a focus on ease of service, repair, and maintenance. This role requires a detail-oriented professional with a strong background in engineering and passion for improving product serviceability. You will work closely with design, engineering, and field service teams to minimize downtime, reduce repair costs, and enhance the end-user experience.</p> <p>Responsibilities include but are not limited to:</p> <ul> <li>Collaborate on the development of service tools and embed serviceability principles through participation in design and engineering, including conducting Design for Serviceability (DFS) reviews. </li><li>Analyze field service data and customer feedback to identify recurring issues and develop actionable solutions such as improved procedures, documentation updates, and retrofits. </li><li>Develop clear service manuals, troubleshooting guides, and training materials, ensuring documentation is up-to-date and field teams are trained on new tools and processes. </li><li>Design and refine preventive maintenance protocols, support qualification/validation (IQ/OQ), partner on root-cause analysis, and recommend design changes to improve product longevity and reduce service costs. </li><li>Implement feedback loops for ongoing enhancements, advocate for customer-centric serviceability, and monitor service metrics to measure success and drive improvements. </li></ul> <p>Who You Are:</p> <p>Minimum Qualifications:</p> <ul> <li>Bachelor's Degree in Mechanical Engineering, Electrical Engineering or other Engineering discipline. </li><li>4+ years' work experience in Serviceability Engineering, Field Service, Product Support, or other Engineering discipline. </li><li>Valid Driver's License. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Experience with IoT/telematics for predictive maintenance, and automation (e.g., OPC-UA, Domain Integration, DCS, MES) is a plus. </li><li>Strong analytical skills with expertise in data-driven problem-solving (e.g., FMEA) </li><li>Excellent communication skills to collaborate with cross-functional teams. </li><li>Experience with service documentation and technical writing. </li></ul> <p>The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.</p>